Michelle Willey
Port Orchard,WA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Barista
Safeway
04.2024 - Current
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Office Manager and Commercial Estimator
Northwest Fencing
03.2023 - 01.2024
- Orchestrated daily operations, driving company success and enhancing organizational efficiency.
- Managed office logistics, including supply inventory, vendor relations, and office procedures.
- Served as the primary point of contact, ensuring a professional and welcoming interface for the company. Expertly generated cost estimates for commercial fencing projects, maintaining competitiveness.
- Collaborated with sales and project management teams for seamless project execution. Facilitated project coordination, monitoring timelines, and offering solutions to potential issues. Cultivated strong client relationships, addressing inquiries, concerns, and requests.
- Oversaw financial matters, including accounts, budget development, and financial reporting. Led and inspired administrative staff, fostering a positive work environment and effective teamwork.
- Utilized skills in commercial estimating software, budget management, organization, leadership, and client relationship management
- . Contributed to the overall success of Northwest Fencing by consistently upholding a commitment to excellence in office management, commercial estimation, and project coordination, with a focus on efficiency and professionalism.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Executive Assistant
Badger Excavation
12.2022 - 03.2023
- Provided comprehensive administrative support to the CEO and senior managers.
- Managed calendars, scheduled meetings, and handled correspondence. Scheduled and organized meetings, and estimates. Assisted in creating and formatting reports, presentations, and business documents with quality and confidentiality.
- Acted as a primary point of contact for internal/external patrons, screening and prioritizing communications. Organized and maintained digital and physical files, supporting data entry and basic analysis. Managed expense reports and supported special projects, coordinating cross-functional teams.
- Assisted in managing client relationships, scheduling meetings, and addressing client inquiries promptly. Contributed to maintaining the office environment and upholding confidentiality. Quickly addressed issues and managed priorities to meet deadlines while juggling multiple tasks.
- Demonstrated proficiency in Microsoft Office Suite and relevant office software.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Updated and maintained confidential databases and records.
- Took notes and dictation at meetings.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Director of Financial Affairs
NW Family Recovery Solutions
06.2020 - 12.2022
- Oversee the activities of the practice for the accurate and timely dissemination of financial management reports including, but not limited to, internal and external monthly financial analysis, correspondence, office automation, resource management, written communications,create reports or technical documents, table, charts and graphs, provide knowledge of regulations, policies, requirements and procedures to manage the department programs effectively and efficiently, provide customer service to both internal and external customers, projections, budgets and billing documents and annual audits and annual budgets.
Office and Billing Manager
NW Family Psychology
11.2019 - 12.2022
- All non-clinical, administrative support components of practice operations including but not limited to managing subordinate administrative support staff, coordinating and executing the dissemination of information, general clerical support, bookkeeping, records and data management, meeting/event scheduling and coordination, logistics, ordering supplies, client experience/customer service, vendor negotiations and interface, and facility management, interview, hire, training, management and evaluation of administrative staff. Managing and executing best practices in patient scheduling, safekeeping of medical records, billing and collection, data entry and processing, and revenue deposits and transfers (including accounts receivable, managing EOB, submission of claims and resubmission of any claims denied, liaising with insurance companies and vendors).
Occupational Health Technician
Naval Hospital Bremerton
10.2018 - 11.2019
- Duties included but not limited to; Performing various screenings such as Audiometry, spirometry, EKG and review results for accuracy and completeness
- Review of medical records, Ordering immunizations, interpreting immunization and titer status
- Coordination of providers schedules
- Interpret and apply Industrial Hygiene reports to identify programs or classification exams for subject employees
- Create medical matrix for examinees with correct programs and ensure all requirements are met prior to seeing the provider.
Refractive Eye Surgical Technician
Naval Hospital Bremerton
11.2011 - 10.2018
- Duties included but not limited to; Refractive Screenings, Surgical assisting, running, calibrating and maintaining the STAR 4 Excimer laser, running calibration and maintenance of the Intralase femtosecond laser, Surgery consents, Visual acuity DVA-NVA, Pupil assessment, EOM's, Titmus stereo test, Color vision (ISHIHARA), confrontational fields, Amsler grid, Tonometry, Lensometry, Refractions, Topography, Oct's, Visual fields, manual BP, Pachymeter, Specular Microscopy, Scheduling patients, Telephone Triage, Wavescan, Auto calve, Assisting the Ophthalmologists.
Refractive Surgery coordinator
Evergreen Eye Center
03.2009 - 06.2011
- Duties included but not limited to; Refractive Screenings, Surgery consents, Visual acuity- DVA-NVA, Pupil assessment, EOMs, Titmus stereo test, Color vision (ISHIHARA), confrontational fields, Amsler grid, BAT, Tonometry, Lensometry, Refractions, Topography, Oct's, Visual fields, manual BP, Pachymeter, Microscopy, Scheduling patients, Telephone Triage, Wavescan, Auto calve, Assisting the Ophthalmologists with any needs, Accurately entered ICD-9 codes maximizing reimbursement
- Facilitated patient education and surgical consent process
- Processed Care Credit applications and payments. Managed refractive surgery outcome database
- Coordinated patient care; referrals, shared care, appointments and surgical scheduling.
Skills
- Inventory Management
- Conflict Mediation
- Adaptive and creative
- Team Leadership
- Written Communication
- Time management abilities
- POS Systems
- Ordering Procedures
- Reliable and Dependable
- Adaptability
- Continuous Improvement
- Relationship Building
- Adaptability and Flexibility
- Customer Service
- Shipment Receiving
- Quality Control
- Supply Ordering
- Payment Processing
- Coordinating Orders
- Professionalism
- Conflict Resolution
- Problem-solving abilities
- Human Resources Management
- Business Development
- Scheduling Coordination
- Technical Support
- Regulatory Compliance
- Policy Development
- Employee Supervision
- Problem-Solving
- Data Entry
- Business Administration
- Training and Development
- Payroll Processing
- Administration and Reporting
- Documentation and control
- Administrative Support
- Fiscal Management
- Revenue Forecasting
- Scheduling
- MS Office
- Document Management
- Travel Coordination
- Policy and procedure modification
- Vendor negotiation
- Inventory Maintenance
- Report Writing
- Analytical Thinking
- EMR Software
- Microsoft Office
- Microsoft Office 365
- Office automation
- Correspondence
- Resource Management
- Customer service-focused
- Customer Service Management
References
- Chaise Geis, SUDP, 253-820-3227
- Cesario Larios, LMHCA, 206-650-4016
- Angela Lujan, LMHC, 360-551-9613
- Dr Yosef Tekeste, 916-671-9670
- Dr Dennis Lee, 253-653-2970
Certification
2/2024 Washington State food Handlers Permit
6/2019 Audio Technician Certification (194007N)
05/2019 NIOSH approved Spirometry training and Respiratory Surveillance training (10-3242)
10/2011- COA, Certified Ophthalmic Assistant (193682)
11/2011 Lean Six Sigma White Belt 12/2010 STAR S4 Excimer Laser System Operator Training
11/2010 WaveScan WaveFront system operator training
02/2010- JCAHPO Independent Study Course
07/2008 - ABOC, Certified Optician (180057) 0
9/2008 -5/2009 Advancing Leadership Federal Way ,WA
Timeline
Barista
Safeway
04.2024 - Current
Office Manager and Commercial Estimator
Northwest Fencing
03.2023 - 01.2024
Executive Assistant
Badger Excavation
12.2022 - 03.2023
Director of Financial Affairs
NW Family Recovery Solutions
06.2020 - 12.2022
Office and Billing Manager
NW Family Psychology
11.2019 - 12.2022
Occupational Health Technician
Naval Hospital Bremerton
10.2018 - 11.2019
Refractive Eye Surgical Technician
Naval Hospital Bremerton
11.2011 - 10.2018
Refractive Surgery coordinator
Evergreen Eye Center
03.2009 - 06.2011