Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Williams

Troy,AL

Summary

Well-qualified Human Resource Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

14
14
years of professional experience

Work History

Student Success Coordinator and Advisor

Auburn University Montgomery
Montgomery, AL
02.2022 - Current
  • Advises students with 59 – 99 earned hours with course recommendations for future semesters
  • Oversees registration and participates in call campaigns to ensure students are registered
  • On weekly basis, check all students’ performance in computer science courses
  • Identify those who have not submitted homework assignments after deadlines; contact them via phone or email to advise them, and possibly link GTA using Zoom to help students to finish their homework
  • Computer Science department teaches about 1,000 students in CS courses each semester
  • Aid students and faculty to problem solve issues that arise related to progress towards academic goals, class attendance, homework completion, and class performance issues
  • Assists faculty with required Banner or Argos reports and provides feedback on student success outcomes
  • Coordinate with students, faculties, Department Chair, College of Science, and University regarding academic dishonesty incidents
  • Assesses suitability of Graduate Teaching Assistants
  • Processes incoming graduate student documentation and assists with registration for classes, including assigning transferred/equivalent courses to those who are qualified
  • Answers inquiries from on campus or oversea undergraduate and graduate students and to-be future students
  • Assists with preparation of international orientation
  • Provides academic advice for graduate students as it pertains to degree completion and general catalog concerns

Employee Relations Specialist

Hyundai Motor Manufacturing Alabama
Montgomery, AL
01.2021 - 02.2022
  • Work with Team Members and management to ensure understanding and compliance of company policies and government laws
  • Works to correct disagreements and conflicts involving Team Members and management
  • Advises and coaches workforce to meet and exceed company goals and objectives in order to maintain positive working environment free from third party intervention
  • Essential Functions:
  • Partner with Team Members and management to communicate various HR policies, procedures, laws, standards, and government regulations
  • Respond to Team Member issues such as harassment allegations, civil rights violations, and complaints
  • Responsible for daily floor coverage equal to 80% moving about production floor walking, monitoring, and developing relationships with Team Members
  • Facilitate training (including orientation) to workforce
  • Responsible for answering and settling disagreements involving management and Team Members
  • Advise and coach all levels of management in policy interpretation
  • Explain policies to Team Members and management
  • Communicate with production department management and coordinators
  • Identify management training needs
  • Administer, coordinate, and comply with all Business Management System (BMS), Environmental
  • Management System (EMS), and Safety Management System (SMS) requirements
  • Meet all other requirements as assigned.

Human Resources Assistant

Rex Lumber
Troy, AL
08.2019 - 12.2020
  • Handles and processes employment application intake
  • Performs HRIS data entry and personnel file maintenance
  • Assists employees and supervisors with basic interpretation of HR policies and procedures
  • Provides support for Leadership Team
  • Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes
  • Documented human resources records and maintained confidentiality of sensitive personal information
  • Administered compensation, benefits and performance management systems at direction of supervisor
  • Posted positions through approved recruitment channels
  • Created and completed personnel action forms for hires, terminations, title changes and termination
  • Partnered with management team to coordinate on-boarding and off-boarding processes
  • Supported coordination of benefits open enrollment activities and process
  • Coordinated and set up meeting materials, presentations and audiovisual systems
  • Delivered friendly assistance with new hires throughout interviewing and hiring process
  • Filed paperwork, sorted and delivered mail and maintained office organization
  • Coordinated itineraries and scheduled appointments for human resources staff
  • Organized new employee orientation schedules for new hires
  • Screened applicant resumes and coordinated both phone and in-person interviews
  • Assisted with on-boarding process of 300 new hires

Administrative Assistant

Auburn University Montgomery
Montgomery, AL
02.2018 - 08.2019
  • Maintain attendance, personnel time, payroll, complete new hire forms, change forms specific to job titles, inventory, accounting, financial cost and/or other operating records where technical knowledge of established policies and procedures are required
  • Produce and maintain schedules, make changes and updates to schedules as required by Department Head.
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Executed record filing system to improve document organization and management
  • Leveraged accounting software to manage expenses and keep track of finances
  • Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs
  • Set up conference rooms, technology and materials to facilitate meetings
  • Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability
  • Edited documents to improve accuracy of language, flow and readability
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
  • Monitored office calendars to plan meetings, activities and travel to maximize productivity
  • Created presentations to inform, motivate and persuade internal and external audiences
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime
  • Generated reports and typed letters in Word and prepared PowerPoint presentations
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Scheduled office meetings and client appointments for staff teams
  • Booked airfare, hotel and ground transportation to coordinate office travel
  • Managed relational database to store information for reference, reporting and analysis
  • Interacted with vendors to purchase and set up equipment and services
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events

Paralegal/Office Manager

Isaak Law Firm
Troy, AL
07.2016 - 02.2018
  • Prepare deficiency letters when applicable; complete client intake forms; new client retainer contracts; bank deposits; scheduling; maintaining attorney calendars; file organization and client lists
  • Enter all time entry for attorneys and employees for billing and payroll purposes
  • Assisted counsel in preparing answers, providing documentation and information for discovery request
  • Prepared legal briefs, motions and pleadings
  • Drafted responses for exceptions on foreclosure procedural errors
  • Conducted detailed client intakes and entered information into company database
  • Surpassed specific company objectives by cooperating with staff to implement project initiatives
  • Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation
  • Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs
  • Analyzed evidence gathering and presentation, client counseling and jury selection methods processes for civil litigation
  • Created and implemented policies, work flow processes and work assignments
  • Contributed to, maintained and updated online data repositories for accessibility and to reflect firm standards
  • Reduced project lags by coaching staff on best practices and company processes
  • Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers
  • Conferred with clients and other involved parties to gather and track case information

Admissions Specialist

Troy University
Troy, AL
04.2014 - 07.2016
  • Responsible for processing applications for admission; evaluation of student admissibility; data entry; and coordination between various TROY locations.
  • Assisted applicants with admissions packet and served as point of contact throughout admissions process
  • Evaluated student transcripts to identify applicable transfer credits
  • Reviewed and verified data on all submitted documentation
  • Communicated with students to explain application process and answer questions
  • Completed admissions duties with timeliness and accuracy
  • Answered challenging enrollment questions and handled special student cases

Operations Manager

The City of Troy, Pike Area Transit
Troy, AL
12.2007 - 04.2014
  • Responsible for daily operations, reporting and managing department
  • Schedules buses, drivers and passengers to provide most efficient public transportation
  • Investigates traffic accidents and safety violations
  • In charge of all safety requirements for department
  • Exercises first line supervision over transit drivers
  • Responsible for recruitment of drivers for PATS (Pike Area Transit System)
  • Maintains and collects data required by contracting agencies; maintains paperwork relating to vehicle operations, including vehicle inspection sheets
  • Responsible for collating driver's data to assist in preparation of invoices to agencies whom service contracts are in force and for preparing required reports for Alabama Department of Transportation
  • Maintains training records and maintenance records and reports
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Prepared annual budgets with controls to prevent overages
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
  • Directed initiatives to improve work environment, company culture or overall business strategy
  • Developed systems to track and log work issues
  • Formulated processes to reduce downtime and financial loss
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
  • Led improvement initiatives to advance operational efficiencies and increase revenue
  • Advanced productivity KPIs to achieve key business goals and objectives
  • Spearheaded department training to enhance employee performance and boost employee productivity
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
  • Reviewed operations reports to understand numbers and trends
  • Introduced new methods, practices and systems to reduce turnaround time
  • Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics
  • Identified and resolved unauthorized, unsafe or ineffective practices
  • Increased profit by streamlining operations
  • Identified procedure or process changes required to improve performance and productivity

Education

Bachelor's - Interdisciplinary Studies

Auburn University At Montgomery
08.2022

Skills

  • Human Resources Management
  • Performance Evaluations
  • Employee Counseling and Support
  • Applicant Tracking Systems ATS
  • Staff Development
  • Compensation and Benefits Administration

Timeline

Student Success Coordinator and Advisor

Auburn University Montgomery
02.2022 - Current

Employee Relations Specialist

Hyundai Motor Manufacturing Alabama
01.2021 - 02.2022

Human Resources Assistant

Rex Lumber
08.2019 - 12.2020

Administrative Assistant

Auburn University Montgomery
02.2018 - 08.2019

Paralegal/Office Manager

Isaak Law Firm
07.2016 - 02.2018

Admissions Specialist

Troy University
04.2014 - 07.2016

Operations Manager

The City of Troy, Pike Area Transit
12.2007 - 04.2014

Bachelor's - Interdisciplinary Studies

Auburn University At Montgomery

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Michelle Williams