Michelle Williams
Higher Education Professional
Ridgeland,MS
Summary
Results-oriented, motivated and professional individual with over 14 years administrative experience in assisting with operational concerns on various levels, and 12 years teaching experience with demonstrated capabilities in instructing adult learners. Demonstrated ability to acquire technical knowledge and skills rapidly. Possesses strong written and verbal communication skills and ability to partner across departments to meet the needs of others. Enjoys learning new programs and processes. Adept at managing multiple tasks and able to quickly solve problems. Experienced at managing projects from the requirements gathering/needs identification phase through to completion.
Overview
14
14
years of professional experience
Work History
Assistant Director For Housing & Residence Life/Adjunct Instructor
Jackson State University
Jackson, MS
04.2018 - Current
- Interview, select, train, supervise and evaluate Residence Hall Directors and Resident Assistants.
- Provide development, guidance, and implementation of University policies and procedures.
- Plan and manage monthly in-service programs in addition to staff development.
- Provide leadership and supervision in development of educational and social programming within residence halls.
- Implemented new housing software to manage student data and facilitate the housing process for students.
- Work with campus programming groups and student organizations to facilitate the development of campus-wide interdepartmental programs.
- Gathers, arranges and corrects research data to create representative graphs and charts highlighting results for presentations and departmental meetings.
- Assists customers in identifying issues and explains solutions to restore service and functionality of housing software.
- Creates and updates physical records and digital files to maintain current, accurate and compliant documentation.
- Explains technical information in clear terms to non-technical individuals to promote better understanding.
- Reviews and recommends residence life policy and procedures for changes.
- Submits service tickets for equipment maintenance requests.
- Works in partnership with academic and college departments to foster awareness and support in the development of communities.
- Coordinates the recruitment of Residence Life & Housing paraprofessional and graduate staff members.
- Supervises eight professional staff members and guide them in special projects and daily operations.
- Assists with opening and closing of residence halls.
- Trains and mentors new employees on industry practices and business operations.
- Developed instructional manual to assist with housing software processes.
- Maintains daily communication with professional staff and provides guidance on day-to-day issues in addition to communicating daily with Executive Director.
- Responds to students' and parents' residence life concerns on a regular basis.
- Demonstrates strong writing skills to generate original correspondence and reports.
- Chairs, advises, and serves on departmental, college, and divisional committees as assigned
- Encourages, develops, and fosters professional development opportunities for Residence Life professional staff.
- Assists with divisional and campus-wide events.
- Other duties as assigned by the Executive Director of Residence Life.
Office Manager/Adjunct Instructor: Department Of Housing & Residence Life
Jackson State University
Jackson, MS
06.2015 - 04.2018
- Welcomed visitors by greeting them, in person or on the telephone and answering or referring inquiries
- Used variety of software packages to produce correspondence and documents and maintain presentations, records, spreadsheets and databases;
- Arranged conferences, meetings, and travel reservations for office personnel;
- Managed projects and contributes to various departmental committees;
- Maintained computer and physical filing systems;
- Assigned housing assignments to eligible students;
- Answered inquiries relative to housing issues, pricing, etc
- Completed various administrative tasks as it relates to coordinating and executing special events;
- Assisted with processing student records, re-admission applications, withdrawals, and updating personal information;
- Assisted in coordinating departmental events;
- Managed department's work study/work aid students;
- Successfully improved student participation in the classroom through integration of creative role-playing exercises.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Secretary/Grants Specialist/Adjunct Instructor
JACKSON STATE UNIVERSITY
Jackson, MS
05.2008 - 06.2015
- Welcomed visitors by greeting them, in person or on the telephone and answering or referring inquiries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Used a variety of software packages to produce correspondence and documents and maintain presentations, records, spreadsheets and databases;
- Arranged conferences, meetings, and travel reservations for office personnel;
- Managed projects and contribute to various departmental committees;
- Completed various administrative tasks as it relates to coordinating and executing special events;
- Assisted with processing student records, re-admission applications, withdrawals, and updating personal information;
- Assisted in coordinating departmental events;
- Managed the department's work study/work aid students;
- Researched potential grants for various departments.
- Successfully improved student participation in the classroom through integration of creative role-playing exercises.
Education
Ph.D. - Educational Administration - Higher Education
Jackson State University
Jackson, MS05.2024
MBA - Business Administration
JACKSON STATE UNIVERSITY
Jackson, MS2012
Master of Liberal Studies - English
FORT HAYS STATE UNIVERSITY
2010
Bachelor of Arts - English
JACKSON STATE UNIVERSITY
Jackson, MS2007
Bachelor of Arts - Art
TOUGALOO COLLEGE
2005
Skills
- Proficient in Microsoft Office Suite, Adobe Acrobat software, Canva, BANNER systems
- Proficient in the Housing Director Software by Adirondack
- Project Management
- Verbal and Written Communication
- Remote Technical Assistance
- Customer Service
- Technical Instruction
- Teamwork
- Troubleshooting and Diagnosing
- Flexible & Adaptable
- Employee Hiring
- Analytical skills
- Staff Communication
- Crisis Assessment
- Software Implementation
- Website Design
- Educational Programs
- Data Entry Software
- Marketing Strategies
- Social Media Platforms
Professional Trainings
Harvard University, February 2017 - May 2017
Certificate: Including Ourselves in the Change Equation: Personal Learning for Organizational Performance
Timeline
Assistant Director For Housing & Residence Life/Adjunct Instructor
Jackson State University
04.2018 - Current
Office Manager/Adjunct Instructor: Department Of Housing & Residence Life
Jackson State University
06.2015 - 04.2018
Secretary/Grants Specialist/Adjunct Instructor
JACKSON STATE UNIVERSITY
05.2008 - 06.2015
Ph.D. - Educational Administration - Higher Education
Jackson State University
MBA - Business Administration
JACKSON STATE UNIVERSITY
Master of Liberal Studies - English
FORT HAYS STATE UNIVERSITY
Bachelor of Arts - English
JACKSON STATE UNIVERSITY
Bachelor of Arts - Art
TOUGALOO COLLEGE
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