Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Williams

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Care Navigator, Consumer and Patient Experience

Ascension St. Thomas
07.2018 - Current
  • Gather necessary demographic, insurance and clinical information from patients and enter into an appropriate database
  • Seek appropriate resources to resolve issues about the type, date or location of prescribed procedures
  • Schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources
  • Coordinate and communicate schedules
  • Assist with coordination of activities related to insurance pre-certification/authorization
  • Provide counseling to patient, participant or their representative regarding pre-service requirements and instructions.
  • Maintained confidential health information according to state and federal regulations.
  • Assisted members with social determinants of health and linked to appropriate community resources.
  • Educated member on gaps in care and assisted with scheduling provider appointments.

Patient Care Coordinator

Covenant Care
10.2016 - 06.2018
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Upheld confidentiality requirements
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
  • Provided support and guidance to patients and families to navigate healthcare systems.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Facilitated communication between patients and various departments and staff.
  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Collaborated with production staff to establish and meet quality standards
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Developed and implemented inspection processes to define criteria and quality control measures.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Collected and analyzed data to measure effectiveness of quality control processes.
  • Developed and implemented procedures to meet product quality standards.

Education

Associates of Applied Science -

Devry University
01.2016

Bachelor of Science in Health and Human Performance -

Austin Peay State University
01.2014

Associates of Applied Science - Medical Assistant

Miller-Motte Technical College
Clarksville, TN
05.2005

Skills

  • Providing Information and Resources
  • Knowledge of Community Services and Programs
  • Patient Needs Assessment and Referral
  • Patient Confidentiality and Data Security
  • Complaint Investigation
  • Database Search and Data Entry Skills
  • Gathering Information From Patients
  • Building Rapport and Credibility
  • Documenting and Recording Information
  • Quality Standards and Protocols
  • Evaluating Quality of Care
  • Resolving Problems
  • Communicating to Patients and Families
  • Registration and Scheduling
  • Administrative and Office Support
  • Caring and Empathetic
  • Calm and Effective Under Pressure
  • Interpreting Physician Orders
  • Word Processing
  • Multi-Line Telephone Systems
  • Time Management and Organization
  • Patient Interviewing
  • Patient Documentation
  • Insurance Verification
  • 50 WPM Typing Speed
  • Customer Service
  • Medical Terminology
  • Patient Education
  • Appointment Scheduling
  • Risk Management
  • Schedule Coordination
  • Outbound Calling
  • Medical Services Administration
  • Attention to Detail
  • Technical Troubleshooting
  • Conflict Resolution

Certification

Certified in Standard First Aid with CPR/AED plus CPR-Child and Infant

Timeline

Care Navigator, Consumer and Patient Experience

Ascension St. Thomas
07.2018 - Current

Patient Care Coordinator

Covenant Care
10.2016 - 06.2018

Associates of Applied Science -

Devry University

Bachelor of Science in Health and Human Performance -

Austin Peay State University

Associates of Applied Science - Medical Assistant

Miller-Motte Technical College
Michelle Williams