Michelle Williams
Las Vegas,Nevada
Summary
Customer Service Representative
My goal is to expand on my 23+ years of customer care services experience, along with my 20+ years in healthcare in various roles which included a culture of caring and the pursuit of excellence! My goal is to incorporate the values and mission of the company to achieve a set goal together
Overview
8
8
years of professional experience
Work History
Respiratory Therapist RRT
Valley Health System
11.2021 - Current
- To provide exceptional customer care while educating patients on treatments for respiratory medication and diseases using clear and effective communication
- Communicate with doctors about the best care plans for the best outcome for patients
- Assist with medical emergencies promptly with prioritization of tasks
- Keeping patient care at the center, while using critical thinking and analytical thinking.
Respiratory Therapist Traveler
Preferred Healthcare Staffing
03.2021 - 11.2021
- Managed and operated mechanical ventilators to deliver airway management.
- Collaborated with physicians and other healthcare professionals to develop and implement patient treatment plans.
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
- Educated patients and families on proper use of respiratory equipment and techniques for managing respiratory disorders to improve patient outcomes.
Claims Representative I /Customer Service
Dept. Of Education Training And Rehabilitation
08.2020 - 03.2021
- Professionally answer all incoming calls and provide a culture of customer care above and beyond, while using critical thinking and analytical skills
- Resolve concerns about unemployment claims while using critical thinking and analytical skills, educate claimants on their claims, and escalate calls that will need further assistance (adjudication)
- This was a fully remote position
- Worked productively in fast-moving work environment to process large volumes of claims.
Room Reservations Agent /Customer Service Agent
Tropicana Hotel Casino
02.2016 - 03.2020
- Providing customer care in a call center setting, while assisting incoming callers with their hotel stay, while using critical thinking and analytical thinking
- Give hotel and city highlights, mentor, and train new hires
- Compiled and maintained critical hotel, of availability and customer satisfaction.
Education
Bachelor of Science - Respiratory Therapy
San Joaquin Valley College
Visalia, CA09.2020
Associate of Science - Respiratory Therapy
Carrington College - Phoenix
Phoenix, AZ06.2011
Skills
- Customer service
- Typing 45 WPM
- Remote Work/ reliable/ professional
- Data Entry
- Detailed Oriented
- Time management
- Communication skills
- Computer literacy
- Adaptability/ Fast learner/Team player
- Documentation review
- Microsoft Office
Timeline
Respiratory Therapist RRT
Valley Health System
11.2021 - Current
Respiratory Therapist Traveler
Preferred Healthcare Staffing
03.2021 - 11.2021
Claims Representative I /Customer Service
Dept. Of Education Training And Rehabilitation
08.2020 - 03.2021
Room Reservations Agent /Customer Service Agent
Tropicana Hotel Casino
02.2016 - 03.2020
Bachelor of Science - Respiratory Therapy
San Joaquin Valley College
Associate of Science - Respiratory Therapy
Carrington College - Phoenix
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