Summary
Overview
Work History
Education
Skills
Certification
Detail
Knowledge
Key Touch
Typing Speed
Experience
Leadership Skills
Communication Skills
Business Relationships
Time Management
Knowledge Of Regulations
Knowledge Of Tools
Claim Adjuster License
Xactimate Experience
Work Authorization
Personal Information
Timeline
Generic

Michelle Williams

Fort Worth,TX

Summary

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. I have a track record in mortgage and home lending product . Demonstrating strong interpersonal skills and exceptional service throughout sales process.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Loan Advisor 3/ claim adjuster auto

Bridgecrest LLC- Drive Time
11.2015 - Current
  • Collected On Delinquent Auto Loans 1-120 Days Past due, Processed Payments (ACH, Debit/ Credit)
  • Extensive Skip Trace Work Completed with various system recovery efforts, (Lexus Nexus, White Pages, Payment History)
  • Responded To And Resolved Customers Telephone-Inquiries, Maintaining Department Quality, And Productivity Standards, Solved Complex Customer Issues In A Production-Oriented Environment
  • Accurately And Expediently Handled Heavy Inbound And Outbound Calls, Cross Reference A Variety Of Products And Services
  • Investigate, evaluate, and settle insurance claims
  • Determine whether the insurance policy covers the loss claimed
  • Decide the appropriate amount the insurance company should pay
  • Ensure that claims are not fraudulent
  • Contact claimants' doctors or employers to get additional information on questionable claims.
  • Enhanced loan approval rates by meticulously analyzing borrowers'' financial statements and credit histories.
  • Streamlined the loan application process for clients by effectively communicating requirements and providing guidance.
  • Boosted customer satisfaction levels with a timely response to inquiries and resolution of issues.
  • Achieved successful loan closures by diligently managing client relationships throughout the entire application process.
  • Collaborated with underwriters to expedite loan approvals, ensuring adherence to strict industry regulations.
  • Developed customized financial solutions for clients based on their unique needs, leading to higher client retention rates.
  • Expedited loan processing times by maintaining clear communication channels between internal departments and external partners.
  • Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
  • Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.

Mortgage Advisor/ Loss Mitigation

Ditech Green Tree Mortgage
03.2013 - 11.2015
  • Achieved higher loan approval rates by carefully analyzing clients'' financial situations and offering tailored mortgage solutions.
  • Boosted customer satisfaction by providing personalized advice and guiding clients through the mortgage application process.
  • Developed strong relationships with real estate agents, resulting in a steady stream of quality referrals for new business opportunities.
  • Maintained a high level of industry knowledge by attending relevant conferences and workshops, ensuring accurate and up-to-date advice for clients.
  • Managed a diverse portfolio of clients, effectively addressing their individual needs and concerns during the mortgage application process.
  • Processed loan applications and monitored progress from start to finish.
  • Reduced delinquency rates by implementing effective loss mitigation strategies and closely monitoring portfolio performance.
  • Improved client satisfaction levels by providing prompt and efficient assistance in resolving financial challenges.
  • Collaborated with cross-functional teams to develop and implement new loss mitigation processes, enhancing operational efficiency.

Team Lead Medical Accounts Receivable / Pay Clerk/Mortgage Specialist

Examination Health Services
01.2010 - 03.2013
  • Review and verify invoices and check requests sort, code and match invoices
  • Set invoices up for payment, enter and upload invoices into system
  • Track expenses and process expense reports, prepare and process electronic transfers and payments
  • Prepare and perform check runs, post transactions to journals, ledgers and other records
  • Reconcile accounts payable transactions, prepare analysis of accounts
  • Monitor accounts to ensure payments are up to date, research and resolve invoice discrepancies and issues
  • Maintain vendor files, correspond with vendors and respond to inquiries Produce monthly reports, assist with month end
  • Review all medical files to make sure that all forms that Doctors needs are in the file so the account can get processed and proper company gets paid in a timely fashion
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Streamlined the billing process for increased efficiency by implementing new software solutions.
  • Enhanced revenue by identifying and resolving billing discrepancies in patient accounts.
  • Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
  • Streamlined payroll processing by implementing efficient data entry and verification procedures.
  • Maintained compliance with federal, state, and local tax laws by staying updated on regulations and submitting timely reports.

Education

No Degree - Nursing

TARRANT COUNTY COLLEGE
Fort Worth, TX

Medical Assistant/ Phlebotomist -

KAPLAN COLLEGE
Fort Worth, TX

Certified Nurse Assistant -

Tarrant County Nurse Assistant
North Richland Hills, TX

High School Diploma -

POLYTECHNIC HIGH SCHOOL
05.2001

Skills

  • Microsoft Access
  • Documentation Review
  • Management
  • Proficient with computers
  • Debt Management
  • Portfolio Management
  • Financial Planning
  • Collections Experience
  • Critical Thinking Abilities
  • Medical Terminology Understanding
  • Claim Submission
  • Submitting Files
  • Underwriting Processes
  • Damage Assessment
  • Claims Investigation
  • Policy Interpretation
  • Product Knowledge
  • Complaint Resolution
  • Report Generation
  • Work Planning
  • Client Service
  • Employee Scheduling
  • Performance Coaching

Certification

All lines claims adjuster license

Detail

Detail Oriented, Professional attitude, Reliable

Knowledge

Knowledge of Foreclosure, Bankruptcy processes and

Key Touch

10 key touch, Oracle experience processing and petitions. Filing POCS and

Typing Speed

Ability to type 60-65 WPM reaffirmations

Experience

4+ year Accounting/Banking

Leadership Skills

Strong leadership skills

Communication Skills

Strong verbal and written communication skills

Business Relationships

Ability to build business relationships

Time Management

Effective time management and organization skills

Knowledge Of Regulations

Knowledge of USA Patriot Act/Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) regulatory requirements required, including understanding of OFAC sanctions and CDD/KYC

Knowledge Of Tools

Knowledge of Norkom/Detica, Lexis Nexis, Bridger, and World-Check Knowledge on CFPB, FDCPA, AR and Collection Procedures

Claim Adjuster License

Less than 6 month ALL LINES claim adjuster

Xactimate Experience

less than 3 months xactimate 1

Work Authorization

Authorized to work in the US for any employer

Personal Information

Title: Loan Advisor - Bridgecrest LLC

Timeline

Loan Advisor 3/ claim adjuster auto

Bridgecrest LLC- Drive Time
11.2015 - Current

Mortgage Advisor/ Loss Mitigation

Ditech Green Tree Mortgage
03.2013 - 11.2015

Team Lead Medical Accounts Receivable / Pay Clerk/Mortgage Specialist

Examination Health Services
01.2010 - 03.2013

No Degree - Nursing

TARRANT COUNTY COLLEGE

Medical Assistant/ Phlebotomist -

KAPLAN COLLEGE

Certified Nurse Assistant -

Tarrant County Nurse Assistant

High School Diploma -

POLYTECHNIC HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Michelle Williams