Michelle Williams
Clifton Heights,PA
Summary
Caring Intake caseworker with proven skills in case management, client registration and document processing. Highly organized and with an empathic communication style. Ready to bring over 10 years' experience to a rewarding new position.
Overview
23
23
years of professional experience
Work History
Intake Caseworker II
Delaware County
Upper Darby, PA
07.2016 - Current
- Complete intake services to provide childcare services for low-income families
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Explained eligibility details and affordability options to clients with kindness and respect.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Processed applications, which included documents for low-cost childcare.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for childcare services
- Conducted interviews with applicants, explaining benefits process for maintaining funding for childcare.
- Coordinate with childcare providers to ensure continuity of care for my clients when needed.
- Complete appeals upon client's request.
- Complete yearly redeterminations.
Drug and Alcohol Counselor
North East Treatment Center
Philadelphia, PA
06.2013 - 07.2016
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
- Organized treatment projects that focused on problem solving skills and creative thinking.
- Collected urine samples from clients to test for substances.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Supported and counseled clients with drug and alcohol addiction.
- Maintained thorough clinical treatment notes.
- Identified treatment goals based on individual diagnosis and history.
- Conducted individual and group therapy sessions for outpatient clients.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Special Education Teacher's Assistant
Garrettford Elementary
Drexel Hill, PA
09.2012 - 06.2014
- Assisted teachers with lesson preparation and curriculum implementation.
- Promoted student learning by providing individualized and small group support to reinforce classroom topics.
- Distributed and collected tests and homework to collate and prepare for grading.
- Supervised students and maintained security throughout school buildings and on field trips.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.
- Attended in-services, workshops and seminars.
- Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
Office Manager/Cashier Team Lead
Sears Hardware
Philadelphia, PA
12.2000 - 07.2012
- Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Cleaned and stocked front end areas, including register changing tapes and ribbons.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Stayed up to date on current item discounts to support promotions.
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Answered phone calls to assist customers with questions and orders.
Education
Bachelor of Science - Behavioral Sciences
West Chester University of Pennsylvania
West Chester, PABehavioral Sciences
Delaware County Community College
Media, PASkills
- Telephone etiquette
- Program understanding and advisement
- Advocacy and Counseling
- Recordkeeping and data input
- Applicant support and service
- Application assessment
- Communications
- Organization
- Customer service
- Team management
- MS Office
- Problem resolution
- Confidentiality
- Multi-Line Phone Systems
Timeline
Intake Caseworker II
Delaware County
07.2016 - Current
Drug and Alcohol Counselor
North East Treatment Center
06.2013 - 07.2016
Special Education Teacher's Assistant
Garrettford Elementary
09.2012 - 06.2014
Office Manager/Cashier Team Lead
Sears Hardware
12.2000 - 07.2012
Bachelor of Science - Behavioral Sciences
West Chester University of Pennsylvania
Behavioral Sciences
Delaware County Community College
Similar Profiles
Lana KasingerLana Kasinger
Investigator at Delaware CountyInvestigator at Delaware County
Cory GunterCory Gunter
Public Safety Telecommunicator at Delaware CountyPublic Safety Telecommunicator at Delaware County
Janet CooperJanet Cooper
Correctional Sergeant at Delaware CountyCorrectional Sergeant at Delaware County
Kirkland SmellieKirkland Smellie
Welder at Tri-State Fabrication and MachiningWelder at Tri-State Fabrication and Machining
Derek BrunettoDerek Brunetto
<ul> <li>Skilled bricklayer; laid 6” and 8” 40’ block foundation; laid precast stone pavers on a historical church; laid stone pavers for a 60’ sidewalk; built scaffold for heights above 7’; removed swing stage from the 30th floor roof.</li> <li>Mixed mortar and prepared materials for efficient bricklaying.</li> <li>Maintained tools and equipment for optimal performance on job sites.</li> <li>Followed safety protocols to minimize risks during construction activities.</li> <li>Applied waterproofing materials to exterior surfaces of structures.</li> <li>Laid bricks in various patterns according to specifications.</li> </ul> at Phoenix Contractors<ul> <li>Skilled bricklayer; laid 6” and 8” 40’ block foundation; laid precast stone pavers on a historical church; laid stone pavers for a 60’ sidewalk; built scaffold for heights above 7’; removed swing stage from the 30th floor roof.</li> <li>Mixed mortar and prepared materials for efficient bricklaying.</li> <li>Maintained tools and equipment for optimal performance on job sites.</li> <li>Followed safety protocols to minimize risks during construction activities.</li> <li>Applied waterproofing materials to exterior surfaces of structures.</li> <li>Laid bricks in various patterns according to specifications.</li> </ul> at Phoenix Contractors