Michelle Williams
Manchester,TN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
41
41
years of professional experience
Work History
Sr. Director, Benefits
Jacobs Engineering
10.1998 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Increased employee satisfaction, providing regular coaching and feedback sessions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Led development of business operation processes and policies.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Managed risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies in line with overall business objectives.
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
- Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Established departmental performance goals and provided feedback for underperforming areas.
- Boosted company reputation, consistently delivering high-quality products that exceeded customer expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Enhanced internal communication channels, resulting in improved information flow and decision-making processes.
- Met with department supervisors and provided staff support to attain organizational goals.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined operations for increased efficiency with process improvements and automation.
- Launched quality assurance practices for each phase of development
- Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Human Resources Manager
Castner Knott/Dillards
12.1988 - 10.1998
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Customer Service Representative
Castner Knott
12.1983 - 12.1988
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Business Administration And Management
Middle Tennessee State University
Murfreesboro, TN04.1989
Skills
- Documentation And Reporting
- Fiscal Management
- Budget Control
- Media Relations
- Employee Development
- Teamwork and Collaboration
- Issues Resolution
- Problem Resolution
- Verbal and written communication
- Team Building and Motivation
Timeline
Sr. Director, Benefits
Jacobs Engineering
10.1998 - Current
Human Resources Manager
Castner Knott/Dillards
12.1988 - 10.1998
Customer Service Representative
Castner Knott
12.1983 - 12.1988
Bachelor of Science - Business Administration And Management
Middle Tennessee State University
Similar Profiles
Vaishnavi PanickerVaishnavi Panicker
Talent Acquisition Professional at Jacobs EngineeringTalent Acquisition Professional at Jacobs Engineering
Jeremy JilesJeremy Jiles
Facilities Maintenance Technician at Jacobs EngineeringFacilities Maintenance Technician at Jacobs Engineering
Daniel BullardDaniel Bullard
Senior Forge Instructor at Jacobs EngineeringSenior Forge Instructor at Jacobs Engineering