Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Williams

Douglasville,GA

Summary

Skilled in customer service and problem-solving, I significantly enhanced customer loyalty and retention at Kroger through empathetic conflict resolution and active listening. My experience at Liveops Remote contributed to sales growth by effectively upselling, showcasing my critical thinking and data entry skills. Achievements include resolving high-stress disputes and boosting positive client feedback.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Kroger
04.2022 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Liveops Remote
01.2020 - 09.2021
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Henry W . Grady High School
Atlanta, GA
05.2012

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience

Timeline

Customer Service Representative

Kroger
04.2022 - 10.2024

Customer Service Representative

Liveops Remote
01.2020 - 09.2021

Henry W . Grady High School
Michelle Williams