Summary
Overview
Work History
Education
Skills
Timeline
Generic

Torrence Hamilton, Jr.

Gary,IN

Summary

Proven problem-solver and detail-oriented professional with extensive experience in customer service and database management. Individual seeking to obtain a position as an IT Support Specialist for a professional with over 15 years of experience building and troubleshooting computer systems.

Overview

13
13
years of professional experience

Work History

Front Desk Clerk

Hudson Campbell
07.2021 - Current
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Collected room deposits, fees, and payments.
  • Responsible for opening and closing of the facility.


Customer Support

Convergys WFH
06.2017 - 08.2019
  • Delivered on-call customer service for Direc/TV and AT&T.
  • Delivered high-quality customer support, addressing technical issues and ensuring timely resolution.
  • Provided exceptional customer support, addressing concerns and troubleshooting complex technical issues.
  • Scheduled service appointments and managed accounts for service upgrades to ensure customer satisfaction.

Scale Operator

Waste Managment
05.2013 - 04.2016
  • Ensured accurate record-keeping for inventory management purposes through diligent data entry.
  • Documented measurements, inspections and test results in electronic logbooks and spreadsheets to enable tracking and maintain accurate records.
  • Trained new employees.
  • Overseen opening and closing procedures.
  • Weighed and measured truck materials and updated records with collected data.
  • Increased accuracy in billing procedures through meticulous verification of purchase orders and customer information.
  • Handled customer Accounts, made purchase orders, ordered inventory and handled payroll.

Dockworker

Macys Department Store
04.2012 - 04.2013
  • Improved warehouse efficiency by organizing and maintaining a clean dock area.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Collaborated with team members to complete tasks efficiently, improving overall productivity.

Education

Associate of Science - IT Network Security

DeVry University
Merrillville, IN
06-2012

Skills

  • Problem-solving skills
  • Database Management
  • Documentation
  • Detail-oriented
  • Project management
  • Customer service
  • Analytical Thinking Skills

Timeline

Front Desk Clerk

Hudson Campbell
07.2021 - Current

Customer Support

Convergys WFH
06.2017 - 08.2019

Scale Operator

Waste Managment
05.2013 - 04.2016

Dockworker

Macys Department Store
04.2012 - 04.2013

Associate of Science - IT Network Security

DeVry University

Similar Profiles

CREATE PROFILE
Torrence Hamilton, Jr.