Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michelle Williams

Harper Woods,MI

Summary

Certified Nursing Assistant (CNA) with the State of Michigan and a Bachelor of Science in Management. Over 20 years of proven success in sales, account management, and customer relationship building. Proven track record of exceeding revenue goals, cultivating strong community and client relationships, and leading teams to success. Adept at identifying customer needs, creating personalized solutions, and delivering exceptional service. Passionate about serving seniors with compassion while driving occupancy and referral growth for senior living communities.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Commercial Account Manager

Hapag-Lloyd
01.2018 - Current
  • - Managed a portfolio of 50+ key accounts, achieving consistent annual revenue growth of 20%.
  • - Developed and executed strategic sales plans to meet occupancy-style targets and business goals.
  • - Cultivated lasting relationships with clients, providing personalized service to ensure retention and satisfaction.
  • - Led outreach efforts and collaborated across departments to create customized solutions, boosting conversion opportunities by 15%.
  • - Trained and mentored junior staff to improve team efficiency, engagement, and goal achievement.
  • - Maintained meticulous tracking of leads, conversion ratios, and client engagement to ensure continued growth.

Customer Service Specialist

01.2011 - 01.2018
  • - Enhanced client satisfaction by implementing efficient communication and service delivery strategies.
  • - Maintained high retention rates by building trust and providing tailored support.
  • - Coordinated with multiple teams to ensure smooth processes, mirroring cross-departmental collaboration in senior living environments.
  • - Streamlined service processes to improve responsiveness and quality of customer interactions.

Logistics Coordinator

01.2006 - 01.2011
  • - Coordinated schedules and timelines to meet customer needs and deadlines.
  • - Negotiated solutions to logistical challenges, reflecting problem-solving skills transferable to resident move-in coordination.
  • - Maintained compliance with regulations and standards, ensuring safe and effective operations.

Education

Bachelor of Science - Management

University of Phoenix
Tempe, AZ
01.2021

Skills

  • Microsoft Office Suite
  • Salesforce
  • SOP
  • KPI Management
  • Lead Funnel Tracking
  • RFQ Handling
  • Sales Strategy and Planning
  • Community Outreach and Referral Development
  • Customer Relationship Management
  • Occupancy and Revenue Growth
  • Negotiation and Closing
  • Event and Tour Coordination
  • Excellent Communication
  • Problem-Solving and Decision-Making
  • Deal closing
  • Client relationship building
  • Brand awareness
  • Client acquisition
  • Relationship management
  • CRM proficiency
  • Performance tracking

Certification

  • Certified Nursing Assistant (CNA) – State of Michigan
  • Notary Public – State of Michigan

Timeline

Commercial Account Manager

Hapag-Lloyd
01.2018 - Current

Customer Service Specialist

01.2011 - 01.2018

Logistics Coordinator

01.2006 - 01.2011

Bachelor of Science - Management

University of Phoenix

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Michelle Williams