Michelle Williams
Bettendorf
Summary
Experience with client relationship management. Utilizes administrative skills to ensure smooth operations and support management effectively. Track record of reliable teamwork. Passionate about providing top notch service with strong organizational capabilities, handling numerous projects at once while ensuring accuracy .
Overview
2026
2026
years of professional experience
Work History
FInancial Advisor Assistant/Office Manager
Wealth QC
Bettendorf, IA
2022 - Current
- Develop and maintain strong relationships with clients to maximize satisfaction.
- Develop strong relationships with clients through consistent follow-up communication, ensuring timely responses to inquiries and requests.
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Manage scheduling for client appointments, optimizing advisor availability and workflow.
- Maintain organized financial documentation to support compliance and regulatory requirements.
- Develop and streamline office procedures and train staff on office procedures.
- Contribute to successful client meetings by preparing detailed agendas, gathering pertinent materials, and taking thorough notes for follow-up actions, and then processing all paperwork for client's needs.
Owner/Operator
Michelle's Vinyl Studio
Bettendorf, IA
01.2018 - Current
- Established a new company; and managed daily operations of the business solely. Now currently working the apparel business part timeout of my home.
- Increased customer satisfaction by providing high-quality service and timely communication via phone calls, texts, and emails.
- Managed daily operations and workflow to ensure timely project completion, for local clients and sports moms throughout the US.
Office Manager
State Farm Insurance
Bettendorf, IA
01.2012 - 01.2018
- Oversaw daily office operations to ensure efficient workflow and adherence to company policies.
- Front desk receptionist: greeted customers, served as the face of the office, answered incoming phone calls, handled payments, offered claims assistance, and provided resolutions to insurance inquiries
- Provided marketing, sales & service for Independent Agent's office; targeting the Quad City area for sales leads, providing insurance products to customers in the Quad City area, as well as serviced those customers in all aspects
Account Manager
Marco
Davenport, IA
01.2009 - 01.2012
- Maintained a large territory of sandblasting companies, including national accounts, throughout the United States, cultivating long term relationships with customers.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Handled price quotations, entered orders, provided information on various products and inquiries, expedited shipments, and solved customer complaints and problems on a daily basis – via daily phone conversations, and email.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Stay at Home Mom
01.2005 - 01.2009
Customer Service Representative/Inside Sales
Advanced Battery Systems
Rock Island, IL
01.1999 - 01.2004
- Handled inside sales and all servicing of numerous accounts, including one that targeted a specific market throughout the United States that I managed.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Answered phones, processed orders, expedited shipments, resolved customer complaints and problems
Customer Service Representative/Inside Sales
Graybar Electric Company
Glendale Heights, IL
01.1997 - 01.1999
- Handled inside sales of numerous large and small industrial accounts by the distribution of electrical products; particularly servicing a major account throughout the Midwest.
- Maintained daily contact with customers via phone, fax, electronic orders, sales meetings and counter contact to insure good company/customer relations
- Handled price quotations, entered orders, provided information on various products and inquiries, expedited shipments, and solved customer complaints and problems
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Arts - Business Administration
Augustana College
Rock Island, Illinois05-1997
Skills
- Sales and marketing
- Ethical behavior
- Problem-solving abilities
- Relationship building
Timeline
Owner/Operator
Michelle's Vinyl Studio
01.2018 - Current
Office Manager
State Farm Insurance
01.2012 - 01.2018
Account Manager
Marco
01.2009 - 01.2012
Stay at Home Mom
01.2005 - 01.2009
Customer Service Representative/Inside Sales
Advanced Battery Systems
01.1999 - 01.2004
Customer Service Representative/Inside Sales
Graybar Electric Company
01.1997 - 01.1999
FInancial Advisor Assistant/Office Manager
Wealth QC
2022 - Current
Bachelor of Arts - Business Administration
Augustana College