Michelle Wilson
Sheridan,WY
Summary
Enthusiastic Supervised Visitation Staff eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job tasks and training in Security and public relations. Motivated to learn, grow and excel in family support.
Overview
20
20
years of professional experience
Work History
Environmental Services
Sheridan Memorial Hospital
Sheridan, Wyoming
10.2021 - 01.2022
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Practiced established infection control methods to reduce risks to patients, families and medical staff.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Youth Counselor
Normative Services
Sheridan , Wyoming
10.2019 - 10.2021
- Supervised youth in engaging environment to promote security and safety for all ages.
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised individuals in small group atmosphere to cultivate safety, independence and structure.
- Engaged and interacted with youth members, teaching sustainable habits and coping mechanisms.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
Social Service Associate
Sheridan VA Medical Center
Sheridan, Wyoming
06.2012 - 07.2019
- Unloaded, loaded and stocked merchandise.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Trained and taught Numerous new employees in 7years.
- Answered approximately Numerous calls and emails per day to resolve questions and problems.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using communication skills to provide effective resolution.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Documented problems and corrective actions to maintain records.
Correctional Officer
Sheridan County Sheriff's Office
Sheridan, Wyoming
10.2000 - 07.2007
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Observed behavior of residents individually and in groups.
- Booked new inmates into facility and processed inmates for release.
- Completed intake paperwork, fingerprints and searches.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
Military Police Officer
United States Army
Ft. McCellan, Alabama
10.1987 - 12.1991
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
- Provided emergency response security, eliminating hazards and potential dangers.
- Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Searched vehicles, buildings, and homes for evidence of stolen property.
- Supervised 24-hour police operation investigating civil disturbances on base.
- Patrolled perimeters of operating bases to guard against raids, suicide bombers and other attacks on forward areas of operation.
- Gathered evidence, processed crime scenes and questioned witnesses and suspects.
- Investigated security issues involving domestic violence, assault and theft occurring on base among active military members.
- Documented and organized security information accurately and efficiently.
- Gathered preliminary investigation information as first responder to crimes on base.
- Prepared cases for trial and appeared to testify in court as witness.
Education
Certificate - Corrections
Wyoming Law Enforcement Academy
Douglas, Wyoming02.2001
Law - Law Enforcement
Military Police School
Ft McCellan, Alabama03.1988
High School Diploma -
Zoe Barnum High School
Eurerka, CA 06.1987
Skills
- Conduct Reporting
- Contraband Searching
- Firearms Training
- Head Counts
- Security Checks
- Facility Inspections
- Defensive Tac
- Communication Classes
- First Line Supervisor Course
- Nonviolent Intervention
- Crisis Prevention Intervention
- Suicide Prevention Training
- De-Escalating Conflicts
- Rule Enforcement
- System Monitoring
Timeline
Environmental Services
Sheridan Memorial Hospital
10.2021 - 01.2022
Youth Counselor
Normative Services
10.2019 - 10.2021
Social Service Associate
Sheridan VA Medical Center
06.2012 - 07.2019
Correctional Officer
Sheridan County Sheriff's Office
10.2000 - 07.2007
Military Police Officer
United States Army
10.1987 - 12.1991
Certificate - Corrections
Wyoming Law Enforcement Academy
Law - Law Enforcement
Military Police School
High School Diploma -
Zoe Barnum High School
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