Michelle Wilson
Montgomery,AL
Summary
Accomplished Food Assistance Caseworker from DHR State of Alabama, adept in client advocacy and maintaining case information confidentiality. Leveraged highly effective communication to streamline documentation processes, enhancing caseload management efficiency. Proven track record in improving client outcomes and team productivity, demonstrating both hard and soft skills critical to employer needs.
Overview
13
13
years of professional experience
Work History
Food Assistance Caseworker
DHR State Of Alabama
12.2022 - Current
- Facilitated positive relationships with clients by providing prompt, accurate responses
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Streamlined documentation processes, increasing efficiency in caseload management.
Food Processing Supervisor
Kochs Food
10.2018 - 11.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted routine inspections to check quality and compliance with established specifications.
Computer Tester Operator
Miltope
09.2016 - 09.2018
- Maintained clear communication channels with developers during issue resolution, ensuring prompt fixes and updates.
- Improved team collaboration by consistently sharing findings and best practices at weekly meetings.
- Performed cross-platform compatibility tests, guaranteeing a seamless user experience across various devices and operating systems.
- Participated actively in agile development processes by attending daily stand-up meetings and providing regular feedback on progress.
- Conducted thorough regression testing after each software update, maintaining a high level of product reliability.
- Collaborated closely with QA teams in implementing robust quality assurance strategies that resulted in fewer production defects.
- Streamlined testing processes for improved efficiency and faster bug detection.
- Assisted in the creation of automated test scripts, accelerating the overall testing process.
- Utilized diagnostic tools to identify, isolate, and document software defects effectively.
- Reviewed and delivered technical feedback for detailed test and analysis procedures.
Production Planner
Glovis Alabama
11.2011 - 08.2016
- Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
- Planned and established production schedules and optimized control levels for diversified manufacturing operations.
- Created production forecasting plans utilizing Excel spreadsheet tools and input from production and management teams.
- Customized SAP production planning and detailed scheduling tools to support factory production initiatives.
- Directed materials planning and team performance to support company initiatives and goals.
- Contributed to cost reduction efforts by identifying areas for potential savings within the production planning process, leading to increased profitability.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
Education
Master Of Science - Management Science
Faulkner University
Montgomery, AL12.2016
Bachelor Of Applied Science - Business Administration And Management
Troy University
Montgomery, AL12.2015
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client Advocacy
Timeline
Food Assistance Caseworker
DHR State Of Alabama
12.2022 - Current
Food Processing Supervisor
Kochs Food
10.2018 - 11.2022
Computer Tester Operator
Miltope
09.2016 - 09.2018
Production Planner
Glovis Alabama
11.2011 - 08.2016
Master Of Science - Management Science
Faulkner University
Bachelor Of Applied Science - Business Administration And Management
Troy University
Similar Profiles
Veronica StephensVeronica Stephens
Financial Support Worker I at State of Alabama (DHR Food Assistance)Financial Support Worker I at State of Alabama (DHR Food Assistance)
Asali CrispAsali Crisp
Human Resources Supervisor at State of Idaho - DHR (Supporting DHW & ITD)Human Resources Supervisor at State of Idaho - DHR (Supporting DHW & ITD)
Shirley JonesShirley Jones
Quality Assurance Analyst at DHR State Of GeorgiaQuality Assurance Analyst at DHR State Of Georgia