MICHELLE P. WILSON
Paterson,New Jersey
Summary
Seasoned Healthcare Administrator with a passion for operational excellence, results-driven professional with a proven track record of increasing collections by 20%, reducing A/R by 15%, improving patient satisfaction scores by 18%, and implementing process improvements that resulted in $1.5M annual cost savings. Recognized for executing impactful solutions that drive day-to-day operations and enhance team culture.
Overview
17
17
years of professional experience
Work History
Associate Director
Advanced Data Systems
Paramus, NJ
03.2018 - Current
- Spearheaded the generation of monthly, quarterly, and fiscal year billing reports, conducting thorough reviews and reconciliations during the month-end closing process
- Collaborate with clients to guarantee accurate revenue, analyzing key metrics such as Days in Accounts Receivable (DAR), Percentage of Receivables Over 120 Days, Collection Ratio, and Average Reimbursement per Visit
- Manage system-wide initiatives to identify, investigate, and capture revenue opportunities in specialty billing areas such as Anesthesia, Podiatry, Cardiology, Pulmonology, Neurology, and Collaborative Care
- Revamped the entire billing process to minimize errors and streamline operations, resulting in a 15% reduction in claim denials and recouping over $1M in previously lost revenue within one year
- Developed strategic initiatives that streamline patient flow, improving patient satisfaction scores by 10% within the first year
- Established and monitored key performance indicators, increasing overall office efficiency by 25%
- Initiated a cross-training program for staff that improved workforce adaptability and reduced reliance on temporary staff by 30%
- Directs the management and development of a robust team, including Team Leaders, Charge capture, Medical Billers, and Payment posters, fostering knowledge transfer and motivation across U.S
- And offshore teams
- Demonstrate expertise in understanding the job functions of all revenue cycle staff, coordinating processes across departments, and appropriately involving teams in recommended actions
- Play an integral role as a leadership team member, collaborating with the CEO, VP, and Director to strategize and implement plans
- Assists in recruiting physicians and staff and developing new office sites
- Collaborates with the marketing team to create targeted marketing campaigns that have increased lead generation by 28%
- Conduct thorough market research to identify emerging industry trends and provide strategic insights that increased market share by 5%
Revenue Account Manager
Insync Healthcare Solutions
Parsippany, NJ
02.2016 - 12.2017
- Led a diverse workforce handling charge capture, payment posting, denial management, A/R follow-up, and rejection management, ensuring seamless operations and optimal revenue outcomes
- Conducted weekly collaborative meetings, addressing goals and ongoing projects and resolving issues promptly to foster a productive team environment
- Implemented innovative procedures, enhancing team efficiency and productivity
- Spearheaded designing and implementing a front-end collections process, educating physicians and staff to improve revenue capture
- Provided essential support to Sales processes through active contributions to presentations and proposals, demonstrating a comprehensive understanding of revenue cycle management
CDM Institute
09.2013 - 09.2015
- Prepared detailed lesson plans covering various aspects of medical billing and coding
- Explain insurance processes and requirements, including Medicare, Medicaid and Commercial insurances
- Taught students about coding systems such as International Classification of Diseases (ICD) and Current Procedural Terminology (CPT)
- Collaborated with colleagues in creating a Curriculum
- Collaborated with colleagues and authored an Anatomy and Physiology instruction book to teach in class
- Engaged in continuous professional development to stay updated with the latest industry trends
Director of Operations
Quick Billing Services
Montvale, NJ
12.2007 - 12.2013
- Directed and motivated staff, fostering high morale and professionalism
- Developed, updated, and implemented policies and procedures for 10+ Anesthesia practices
- Collaborated directly with the CFO and CEO, conducting audits and leading end-of-month processes for clients
- Monitored employee productivity, implementing procedures to reduce costs and enhance efficiency
- Trained front desk office personnel and managed hiring, terminations, evaluations, merit increases, promotions, payroll, and office personnel schedules
- Negotiated Managed Care and Real Estate contracts on behalf of CEO and clients
Education
Master of Business Administration - Management
Berkeley College
Woodland Park, NJ12.2024
Bachelor of Science - Healthcare Administration
Berkeley College
Woodland Park, NJ08.2015
Skills
- Revenue Cycle Management
- Staff Training & Development
- Data Analytics
- Project Management
- Policies/Protocols
- Multi-site practices
- Leadership
- Staffing Management
- Market Research
- Client Relations
- Problem Solving
- Contract Negotiation
- Coding and Compliance
- Detail-oriented
- Business Development
Technology Skills
- Microsoft Office Applications
- GE Centricity Billing software
- EPIC Billing Software
- NextGen
- Optum
- EClinicalWorks
- Medics Premier
Timeline
Associate Director
Advanced Data Systems
03.2018 - Current
Revenue Account Manager
Insync Healthcare Solutions
02.2016 - 12.2017
CDM Institute
09.2013 - 09.2015
Director of Operations
Quick Billing Services
12.2007 - 12.2013
Master of Business Administration - Management
Berkeley College
Bachelor of Science - Healthcare Administration
Berkeley College
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