Michelle Wilson
Charleston,SC
Summary
Highly driven professional with over 15 years of extensive experience in office management and fiscal responsibilities. Skilled at building strong relationships with clients and employees. Detail-oriented and goal-oriented with a strong work ethic. Proficient in prioritizing and completing tasks in a timely manner, while also being flexible and able to multitask when necessary. Customer-focused with diverse experience in administration, insurance and billing, and medical receptionist roles. Thrives in fast-paced environments. Possesses excellent oral and written communication skills.
Overview
21
21
years of professional experience
Work History
Medical Receptionist
Charleston GI Specialist
02.2023 - 01.2025
- Greeted all patients and provided them with information and assistance
- Assisted patient with completing all necessary forms and documentation
- Ensured patient information was accurate in gMed including billing information
- Informed patients of the office policies and procedures
- Answered phones, collected co-pays and patient balances, scanned documents into the patient’s EMR
- Facilitated patient flow by notifying clinical staff of patient arrival, being aware of delays and communicating with patients and clinical staff
- Reconciled schedules for the next day
Front office administrator
Parkwood Pediatric Group
01.2022 - 01.2023
- Check in/out, entered demographic and insurance information in Athena, instructed new patient’s in completion of all required forms
- Answered phones, schedule and follow up on patient appointments
- Observed strict HIPAA guidelines at all times according to company policy
- Maintained charts
- Updated necessary patient forms
- Obtained prior authorizations
- Insurance verification prior to patient visits to determine coverage and benefits
- Collected co-pays, deductibles, coinsurance and past due balances prior to patient being seen
- Added and updated COF
Medical Receptionist
Charleston Pain and Rehabilitation Center
03.2018 - 09.2021
- Check in/out, entered demographic and insurance information, scanned identification cards, insurance cards and instructed new patients in completion of all required forms
- Answered phones, scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files in eCW
- Observed strict HIPAA guidelines at all times according to company policy
- Scanned forms and documents
- Obtained prior authorizations
- Completed insurance verification prior to patient visits to determine coverage and benefits
- Collected co-pays, deductibles, coinsurance and past due balances prior to patient being seen
- Set up patient payment agreements per company policy
Medical Receptionist
The Endocrine Center/LowCountry Endocrinology
06.2007 - 05.2015
- Checked patients in and out, answered phones and schedule appointments
- Converted paper charts to EMR
- Entered patient demographics and insurance information into eClinicalWorks
- Assisted patients with forms, insurance and billing questions
- Collected payments, past due balances and posted payments
Billing Representative
SC Sports Medicine & Ortho
01.2004 - 06.2007
- Posted insurance and patient payments
- Filed insurance claims, manually and electronically
- Followed up on denied claims and worked the Aged Insurance reports
- Collections and Small Claims Court
- Trained front office personnel on insurance procedures and policies
- Trained new employees in the billing department on Mysis computer system
- Scheduled Attorney/Doctor Depositions and Conferences
Education
College (Certificate) - Automated Office Administration
Ocean County College
Toms River, NJGED -
Dorchester County Career And Technology Center
Summerville, SC12.2006
Skills
- Office Administration
- EMR
- EClinicalWorks
- gMED
- Accounts receivable
- Medical Scheduling
- Medical Billing
- HIPAA
- Microsoft Excel
- Microsoft Office
Additional Information
Excellent Communication skills, Excellent Client Relations, Independent Self Starter, Ability to improvise in High-Pressure Situations, Detail Orientated, Customer Service Orientated
Timeline
Medical Receptionist
Charleston GI Specialist
02.2023 - 01.2025
Front office administrator
Parkwood Pediatric Group
01.2022 - 01.2023
Medical Receptionist
Charleston Pain and Rehabilitation Center
03.2018 - 09.2021
Medical Receptionist
The Endocrine Center/LowCountry Endocrinology
06.2007 - 05.2015
Billing Representative
SC Sports Medicine & Ortho
01.2004 - 06.2007
GED -
Dorchester County Career And Technology Center
College (Certificate) - Automated Office Administration
Ocean County College
Similar Profiles
Cassie TurnerCassie Turner
Southeast Health at GI Technician/Team Lead Pre-Cert SpecialistSoutheast Health at GI Technician/Team Lead Pre-Cert Specialist
Rachel GonzalezRachel Gonzalez
Receptionist at GI Surgical SpecialistReceptionist at GI Surgical Specialist
Danielle EdwardsDanielle Edwards
Clinical Operations Manager/Registered Nurse at The Surgery Center of Charleston at Charleston ENTClinical Operations Manager/Registered Nurse at The Surgery Center of Charleston at Charleston ENT
Kendall BakerKendall Baker
Front of House Manager at Red Oak CafeFront of House Manager at Red Oak Cafe
Zachary GroarkZachary Groark
Food Truck Operator to Food Truck Manager at Bishop GadsdenFood Truck Operator to Food Truck Manager at Bishop Gadsden