Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
PROFILE
Timeline
Generic
Michelle Wilson

Michelle Wilson

Delray Beach

Summary

Results-driven Account Director eager to contribute expertise in advising businesses on how to Solve their complex Cloud, Network, Data, and, Security Challenges

Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Account Manager Senior

Lumen Technologies
07.2021 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
  • Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
  • Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
  • Drove revenue growth by identifying new business opportunities within existing accounts.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Stayed current on company offerings and industry trends.
  • Presented professional image consistent with company's brand values.

Global Account Executive

Masergy Communications
01.2019 - Current
  • Create and implement territory plans focused on attaining sales / deployments for SD WAN, Security Services, UCaaS, Contact Center, VoIP, and collaboration services to a set of assigned, existing accounts and new logo prospects globally.
  • Develop partner relationships.
  • Conduct partner training.
  • Develop executive relationships with key buyers and influencers and leverage these relationships to achieve monthly and quarterly sales goals.
  • Generate a sales pipeline, qualify opportunities, and accurately forecast pipeline and funnel.
  • Coordinate with internal groups to generate and deliver winning Contract Bids, Proposals, RFI/RFP Responses.
  • Negotiate terms of business with clients to achieve winning results that promote strong ongoing relationships.
  • Build and promote the Company's position as the leader in SD WAN and Unified Threat Management.

Account Director

CenturyLink / Level 3 Communications – Ft Lauderdale
01.2013 - 01.2019
  • Multi-faceted Global Account Director, successful in exceeding quota in both sales and revenue. Building corporate value through contributions in market development, penetration, and revenue generation. Participating in Strategic Account Growth Planning sessions.
  • Extensive sales and supervisory background in large enterprise business sales with a vast portfolio of products including Cloud, Network, and Security Services.
  • Proven track record in securing new revenue streams from Fortune 100 and Fortune 500 companies.
  • Experienced working with Executives, C-level Executives and technical staff to design, build, and install complex IT Managed Solutions.
  • Seasoned Networking skills necessary for selling into global, complex accounts.
  • Recognized as a self-motivated professional who exceeds sales and revenue quota by achieving Presidents Club.
  • A proven top performer and team player with strong interpersonal skills and a talent for collaborating and leveraging interdepartmental resources.
  • Experience working in matrixed, complex, fast-moving and constantly changing environments within an extremely competitive market.
  • Understanding of Virtualization, Big Data, Security, Storage, Cloud, IT Managed Services, as well as the solution's value when mapped to an account's business needs.
  • Market Identification & Penetration.
  • Business development keeping in mind MS design, delivery models, SLA agreements, cost structure, and delivery requirements.
  • Strategic Marketing Planning and Development.
  • Sales and Customer Relationship Management.
  • Revenue Growth.

Sr. Business Analyst Program Business Management

Verizon / APR Consulting – Tampa
01.2011 - 01.2013
  • Directly interface with medium to large business customers.
  • Offer solution-based telecommunications products and services essential to business expansion, general account servicing, and competitive offers.
  • Exceed productivity, quality, reliability and sales performance goals.
  • Achieved up to 145% of production targets.
  • Apply sharp technical and business acumen in delivering presentations and preparing responses to RFPs, demonstrating effective communication and multitasking abilities in achieving goals and timelines.
  • Drove sales for Software as a Service, data plans and equipment, GPS tracking and equipment.

Government Account Executive

New Horizons – Tampa
01.2010 - 01.2011
  • Established key relationships with clients, instrumental to generating growth and profitability.
  • Consistently achieved superior sales results, generated new accounts and boost revenues through effective leadership, planning, and strategic implementations.
  • Apply strong technical skills in delivering complete solutions/training paths.
  • Develop strong relationships with “C” levels through effective communication skills and depth of knowledge.
  • Relied upon as the key “go to person” to pick up additional sales when the sales team is shy of sales goal.

Public Sector Account Executive / GB AE II

Sprint/Nextel - West Coast Florida
01.2008 - 01.2010
  • Promoted to contribute solid industry expertise and analytical talents in designing and implementing sales process system solutions to effectively satisfy customer needs.
  • Drive the design, development and execution of fully integrated systems with a technical emphasis on hardware capabilities, software requirements, and system integration, directly supporting the customers.
  • Apply sharp technical and business acumen in delivering presentations and preparing responses to RFPs, demonstrating effective communication skills and multitasking abilities in achieving operational goals and timelines.

Sr. Project Manager

Sprint/Nextel - West Coast
01.2007 - 01.2008
  • Proactively built and established key relationships with clients, instrumental to generating growth and profitability.
  • Proficiently work through Sales points, meet with critical customers and update network improvement plans, further illustrating ability to manage multiple projects.
  • Collaborated directly with sales in identifying in-building coverage issues, submitting SERE and tracking BDA installation progress.
  • Effectively planned, coordinated and facilitated Business Continuity plans for customers.

Corporate Account Manager

Verizon Business Florida, Government & Education Sector
01.2002 - 01.2007
  • Consistently achieved superior sales results, generated new accounts and boosted annual revenues through effective leadership, planning, and strategic implementations.
  • Demonstrated strong customer service and closing skills in developing new accounts and strategic partnerships to expand business opportunities.
  • Conducted comprehensive review and analysis of the competition, market positions, product lines and service levels to identify and launch targeted strategies to optimize sales.
  • Exhibited initiative and interpersonal relation abilities in conceptualizing, negotiating, and developing new business relationships with value-added resellers.

Supervisor - Sales Support

Verizon Florida - St. Petersburg, FL
01.2000 - 01.2002
  • Spearheaded diverse administrative activities ranging from training and supervising a staff of 410 employees to scheduling, policies/procedures development and records management.
  • Efficiently coordinated workflow, defined staffing requirements and assigned projects to optimize utilization of human capital and operational resources.
  • Designed and executed targeted plans to improve departmental operations, with strong focus on optimizing productivity, efficiency and quality of services.

Education

Project Management - Project Management

Villanova University
Villanova, PA

Skills

  • Account management
  • Strong communication
  • Teamwork and collaboration
  • Maintaining client relations along with develop new client relationships
  • Client meetings
  • Strategic planning and sales development
  • Time management
  • Sales experience selling data, IP, voice, and advanced products and services
  • Account development and prospecting
  • Strategic account planning
  • Upselling
  • Client development
  • Cross-functional collaboration
  • Territory management
  • Revenue growth
  • Customer relationships

Accomplishments

  • Consistently meeting and exceeding monthly Sales and Revenue quota month over month
  • Recognized for exceptional performance in meeting/exceeding monthly quota and achieved Presidents Club
  • Known for my forward thinking and expert understanding of technology and businesses in technology
  • Experienced sales professional that is forward thinking and has an expert understanding of technology and businesses.
  • Designing business plans and market strategies to increase sales. Review and modify these business plans as needed
  • Proven ability to sell solutions.
  • Excellent presentation skills to executives & individual contributors
  • Excellent written and verbal communication skills
  • A self-motivated, independent thinker that can move deals through the sales cycle with a competitive, hunter mentality.
  • In depth knowledge and experience in network security. Knowledgeable in the following technologies VPN, Firewall, Anti-Virus, Anti-Spam, and Content Filtering.

Certification

  • Certified Project Management

Languages

English
Native or Bilingual

PROFILE

  • Offer 21+ years' experience in outside / field sales, relationship sales and account management, with comprehensive background in advanced technology solution-based selling (Saas, UCaas, Cloud applications, VoIP).
  • Thorough understanding of related technology (SD WAN, networking, on premise and hosted IP-PBX systems, hosted services, managed services, contact center, networking, servers, routers.
  • Trusted Industry Advisor with extensive knowledge in security, data center infrastructure, virtualization, cloud solutions, and managed solutions
  • Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
  • Experience working in matrixed, complex, fast-moving and constantly changing environments within an extremely competitive market.
  • Understanding of virtualization, big-data, security, data storage, private cloud, as well as the solution's value when mapped to an account's business needs by participating in the Strategic Account Growth Planning sessions
  • Exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.
  • Dynamic communication, presentation including board presentation skills, online web demos, relationship building and problem-solving abilities.
  • Excel at interacting with broad populations including “C” Level / Executive Levels, Senior Management, Sales and Customer Service staff as well as clients and external contractors.
  • Proficient in SalesForce
  • Have and are able to lead all aspects of the sales cycle with the ability to uncover, qualifying, developing, and closing new, white-space territories and accounts
  • Excellent time management skills, and work with high levels of autonomy and self-direction
  • Highly competitive, ramp quickly, extremely adaptive, and pride yourself on exceeding production goals

Timeline

Account Manager Senior

Lumen Technologies
07.2021 - Current

Global Account Executive

Masergy Communications
01.2019 - Current

Account Director

CenturyLink / Level 3 Communications – Ft Lauderdale
01.2013 - 01.2019

Sr. Business Analyst Program Business Management

Verizon / APR Consulting – Tampa
01.2011 - 01.2013

Government Account Executive

New Horizons – Tampa
01.2010 - 01.2011

Public Sector Account Executive / GB AE II

Sprint/Nextel - West Coast Florida
01.2008 - 01.2010

Sr. Project Manager

Sprint/Nextel - West Coast
01.2007 - 01.2008

Corporate Account Manager

Verizon Business Florida, Government & Education Sector
01.2002 - 01.2007

Supervisor - Sales Support

Verizon Florida - St. Petersburg, FL
01.2000 - 01.2002

Project Management - Project Management

Villanova University