Michelle Wilson
Uber
Lemon Grove,CA
20
years of professional experience
Experienced professional with a strong background in customer service, route optimization, and safe transportation. Known for effective communication, time management, and reliable support in fast-paced, people-focused roles.
Work History
Driver
10 Years 10 Months- Transported riders safely while following local traffic laws and company standards.
- Utilized Uber driver app to efficiently manage ride requests and monitor trip progress.
- Used GPS and live traffic updates to choose efficient pickup routes.
- Communicated professionally with riders about pickup points, routes, and drop-offs.
- Delivered prompt responses to rider inquiries and complaints, ensuring high customer satisfaction.
- Maintained clean and comfortable vehicle interior to enhance rider satisfaction.
- Handled cashless trip details and in-app payment records accurately.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Recorded daily vehicle mileage and fuel consumption for tracking purposes.
Specialized Academic Behavioral Assistant
10 Years 3 Months- Supported student behavior plans across Lemon Grove School District classrooms.
- Monitored student conduct during lessons, recess, and campus transitions.
- Reinforced positive behavior expectations in school settings.
- Assisted teachers with classroom behavior support and supervision.
- Recorded student behaviors for district intervention teams.
- Guided students through transitions, ensuring calmness and safety during routine changes.
- Communicated behavior concerns with staff and school support teams.
- Assisted in creating an atmosphere of acceptance and respect within the therapeutic setting.
- Developed solutions for challenging situations in therapy sessions, enhancing student engagement and support.
- Monitored, documented, and reported on client progress.
- Implemented strategies to modify or reduce challenging behaviors.
- Worked directly with students and discussed behavioral goals and implementation of behavior intervention programs.
- Utilized consulting skills for implementation and maintenance of intervention plans.
- Provided disabled students with assistive devices and supportive technology.
- Collaborated with teachers to assess student needs and plan interventions. regarding student progress, IEP adjustments and classroom needs.
- Observed and assessed individual student needs to provide appropriate support. and supported mobility-restricted students.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
Debt Collector
1 Year 4 Months- Contacted debtors for ABC Collection Bureau via phone, email, and written notices to facilitate timely payments.
- Reviewed delinquent accounts and verified payment details for ABC Collection bureau.
- Negotiated repayment arrangements with customers following bureau policy and compliance rules.
- Managed high-volume call lists to efficiently reach debtors and enhance payment recovery rates.
- Explained balance amounts, due dates, and payment options to debtors clearly.
- Documented debtor interactions accurately to ensure compliance and enable effective follow-up.
- Documented account activity in collection systems for ABC Collection bureau records.
- Provided timely feedback on collection efforts to management.
- Maintained confidentiality while handling sensitive financial information and personal data.
- Researched and identified new addresses for delinquent customers through various methods.
Medical Transcriptionist
1 Year 11 Months- Transcribed physician dictation for Tina Hamlet medical records and patient charts.
- Typed medical documents with speed and precision in a fast-paced environment.
- Achieved high accuracy in daily production of completed reviews, enhancing reliability of patient records.
- Ensured proper formatting of transcribed documents according to hospital standards.
- Translated medical jargon and short-hand data into correct terminology.
- Translated medical jargon and abbreviations into expanded forms to promote accuracy of patient and health care facility records.
- Distinguished between homonyms and recognized inconsistencies and mistakes in medical terms.
- Utilized multiple computer applications to complete work assignments accurately and efficiently.
- Organized transcription files to ensure timely review and approval by providers.
- Maintained confidentiality while handling sensitive healthcare documents for Tina Hamlet.
- Followed HIPAA guidelines while processing handwritten and recorded medical notes.
Education
Associate of Science - Medical Assistant
Skills
Route optimization
Customer service
Effective communication
Problem solving
Conflict resolution
Attention to detail
Time management
Data privacy
Timeline
Driver
Uber
01.2016 - CurrentRead More
Specialized Academic Behavioral Assistant
Lemon Grove School District
09.2013 - 12.2023Read More
Debt Collector
ABC Collection bureau
02.2009 - 06.2010Read More
Medical Transcriptionist
Tina Hamlet
02.2007 - 01.2009Read More
McIntosh Community Collage
Associate of Science from Medical Assistant
Read More