Michelle Winegard
Administrative / Project Coordinator
Clermont,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Project Coordinator
Tin Can Distributors
08.2018 - Current
- Recovered thousands of dollars in missed commissions by conducting monthly audits of payout statements.
- Monitored project progress, identified risks and took corrective action as needed.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Maintains multiple databases for contacts, orders, and events.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Arranged travel and accommodation for team members and project partners.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
Administrative Assistant to Branch Manager
Academy Mortgage Corporation
11.2016 - 08.2018
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Marketing Administrative Assistant
Academy Mortgage Corporation
08.2015 - 11.2016
- Streamlined internal communication, coordinating between sales and marketing teams to ensure consistency in messaging.
- Managed vendor relationships for print materials production, ensuring timely delivery and quality control.
- Supported marketing team members in their day-to-day tasks, ensuring timely completion of projects and overall department efficiency.
- Organized logistics for company-sponsored events, including venue selection, budgeting, catering coordination, and guest list management.
- Contributed ideas during brainstorming sessions that led to innovative marketing strategies that positively impacted overall business growth.
Sales and Marketing Specialist
Prest-O-Fit
12.2013 - 08.2015
- Ensure all customers have a positive experience
- Assists Vice President of Purchasing with all company material needs
- Process orders placed over the phone, in person and online
- Manage inbox and respond to all inbound inquires within 4 business hours
- Answer all incoming phone calls
- Design and implement processes for collecting customer satisfaction ratings and feedback
- Responsible for researching and presenting advertising options and executing each campaign
- Responsible for engaging existing and potential customers via social media
- Prepare and write informational content for company blog
- Work directly with vendors to ensure all needs are met.
Customer Loyalty Manager/Sales Support/Operations Manager
InMaricopa.com
02.2011 - 12.2013
- Responsible for A/R and A/P processes
- Managed office equipment and supplies for entire office staff
- Responsible for all inbound customer service calls
- Provided daily support to sales team
- Managed all tasks associated with Office CRM (Salesforce.com)
- Acted as the main point of contact for all existing and potential customers
- Responsible for ensuring all client requests are completed to their satisfaction
- Prepared all client contracts and maintained client accounts
- Coordinated and executed client satisfaction surveys on a bi-annual basis
- Responsible for updating all marketing materials
- Responsible for managing vendor relationships
- In charge of scheduling and organizing client appreciation events.
Administrative Assistant
InMaricopa.com
02.2010 - 02.2011
- Assisted Operations Manager and sales team
- Report generation
- Order processing
- First point of contact for incoming calls and visits.
Marketing Manager
J.D. Power & Associates
05.2008 - 04.2009
- Formed new marketing group within Services and Emerging Industries
- Managed both external and internal teams to coordinate marketing tasks, including creating and updating collateral materials, marketing campaigns, publication advertising (print and online), and marketing implementation guides.
Account Supervisor
J.D. Power & Associates
05.2007 - 04.2008
- Organized and deployed marketing campaigns (direct mail and e-mail) for syndicated and certification products
- Coordinated marketing responsibilities
- Organized and maintained marketing schedule while identifying industry event opportunities.
Account Specialist
J.D. Power & Associates
01.2006 - 05.2007
- Responsible for organizing annual trade shows and regional events
- Organized informational web casts for clients and prospects of syndicated studies
- Ensured all client needs and requests were satisfied.
Sales Support Specialist
J.D. Power & Associates
08.2004 - 01.2006
- Managed and executed multiple marketing campaigns
- Qualified and routed inbound inquiries for sales team using Salesforce.com
- Ensured all internal sales team's needs were satisfied.
Research Specialist
J.D. Power & Associates
05.2001 - 08.2004
- Managed daily operations for a major syndicated study
- Daily operations included compiling all necessary production forms, checking data, writing analysis, coordinating printing/assembly, and shipping of the final product
- Handled day-to-day project management for an internet-based study
- Worked directly with clients in order to provide continuous support
- Conducted research software training sessions for clients.
Research Associate
J.D. Power & Associates
01.2000 - 05.2001
- Assisted in the launch of an internet-based study, including vendor determination, questionnaire design, sampling, and report production
- Worked with the project manager in all phases of the report process for a vehicle product clinic
- Phases included sample design, questionnaire development, data collection, analysis, and budget review
- Conducted research software training sessions for clients.
Education
BS - Marketing
Oakland University
Rochester, MI 01.1995 - 1999.05
Skills
Flexible and Adaptable
Timeline
Project Coordinator
Tin Can Distributors
08.2018 - Current
Administrative Assistant to Branch Manager
Academy Mortgage Corporation
11.2016 - 08.2018
Marketing Administrative Assistant
Academy Mortgage Corporation
08.2015 - 11.2016
Sales and Marketing Specialist
Prest-O-Fit
12.2013 - 08.2015
Customer Loyalty Manager/Sales Support/Operations Manager
InMaricopa.com
02.2011 - 12.2013
Administrative Assistant
InMaricopa.com
02.2010 - 02.2011
Marketing Manager
J.D. Power & Associates
05.2008 - 04.2009
Account Supervisor
J.D. Power & Associates
05.2007 - 04.2008
Account Specialist
J.D. Power & Associates
01.2006 - 05.2007
Sales Support Specialist
J.D. Power & Associates
08.2004 - 01.2006
Research Specialist
J.D. Power & Associates
05.2001 - 08.2004
Research Associate
J.D. Power & Associates
01.2000 - 05.2001
BS - Marketing
Oakland University
01.1995 - 1999.05