Summary
Overview
Work History
Education
Skills
Technical Acumen
Timeline
Generic

FELICIA DOYLE

Beaumont

Summary

Professional in client relations with history of enhancing client satisfaction and retention. Adept at managing high-value client portfolios and delivering tailored solutions to meet client needs. Known for collaborative teamwork and adaptability to evolving client requirements, ensuring reliable and flexible support.

Overview

37
37
years of professional experience

Work History

Senior Relationship Associate

Third Coast Bank
06.2018 - Current
  • Managed a diverse portfolio of clients, ensuring their financial needs were met and exceeded.
  • Developed strong rapport with clients by actively listening to their needs and demonstrating genuine concern for their financial wellbeing.
  • Contributed to sales initiatives by identifying cross-selling opportunities within existing client accounts, expanding revenue streams for the organization.
  • Maintained detailed client records with accuracy, ensuring timely access to essential information for decision-making purposes.

Mortgage Loan Processor

AMCAP Mortgage DBA Westin Mortgage Group
01.2014 - 01.2018
  • Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
  • Provide an initial review of the loan file, credit report and all loan application data.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Reviewed loan files for accuracy prior to sending to Compliance and Closing to minimize errors.

Executive Lending Assistant

Prosperity Bank
01.2000 - 01.2014
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Support customers with initial loan process, and the completion of loan application (s).
  • Coordinate loan processes and loan closings with title companies and escrow companies.



Teller Supervisor

Guaranty Bank
01.1988 - 01.2000
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Conducted regular performance evaluations for teller staff, identifying areas for improvement.
  • Promoted the bank's products and services by consistently cross-selling to customers.
  • Collaborated with management to establish branch goals, developing strategies to achieve them.
  • Managed vault and conducted monthly audits.

Education

Licensed Real Estate Agent -

Realm Real Estate Professionals
03.2025

Kaplan University
Houston, Texas
01.2009

Houston Community College
Houston, Texas
01.2003

Skills

  • Account Management
  • Time Management and Budget Implementation
  • Communication and Interpersonal Skills
  • Financial Analysis and Projections
  • Leadership, Training, and Team Building
  • Quality Control and Regulatory Compliance
  • Strong Customer service skills
  • Detail Oriented

Technical Acumen

  • Encompass
  • Desktop Underwriting
  • Amazon Workspace
  • Down Payment Assistance Programs
  • Microsoft Office Suite
  • FHA / Conventional/ VA/USDA Loan Programs

Timeline

Senior Relationship Associate

Third Coast Bank
06.2018 - Current

Mortgage Loan Processor

AMCAP Mortgage DBA Westin Mortgage Group
01.2014 - 01.2018

Executive Lending Assistant

Prosperity Bank
01.2000 - 01.2014

Teller Supervisor

Guaranty Bank
01.1988 - 01.2000

Kaplan University

Houston Community College

Licensed Real Estate Agent -

Realm Real Estate Professionals

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