Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michelle Winkler

Summary

Dedicated human resources professional with 18 years of experience. Conscientious advisor with reputation for diplomacy, tact and trustworthiness. Recognized for quickly building rapport with all levels of management and employees while helping to promote the organizations' strategic plans, resolve conflict and aid in individual development. Recognized for managing multiple projects simultaneously with excellent communication and results. Possess knowledge and expertise in: employee relations, recognition, performance management, total rewards, multi-state labor law, best practices and project management. Seasoned Director of Human Resources possessing comprehensive experience in HR management. Strengths lie in strategic planning, employee development and implementing effective HR policies to promote company culture and vision. Demonstrated history of improving efficiency in recruitment, talent acquisition, benefits administration and employee relations. Proven ability to impact organizational goals through effective communication, leadership and change management strategies.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Director, Human Resources

INFO Line of San Diego County
10.2020 - 08.2024
  • Lead and implemented HR strategies, policies, and procedures to ensure compliance with all labor laws.
  • Worked closely with management teams to provide guidance on organizational structure changes.
  • Managed staff training programs and initiatives to enhance team effectiveness.
  • Oversaw compensation plans including salary reviews, bonuses, incentives, benefits packages.
  • Assisted in developing career paths for employees based on their individual strengths and interests.

Human Resource Business Partner, Manager

LISI Medical
12.2018 - 05.2020
  • Served as the business partner to all levels of management providing consultative solutions and strategic advice on people management, organizational development, team effectiveness, and employee engagement solutions for 125 employees
  • Responsibilities include employee relations, talent acquisition, benefits administration, performance management, training, investigations, implementation and coordination of policies/procedures, handbook revision, skills gap analysis, career-pathing and compensation analysis
  • Benefits, 401k, FMLA/CFRA/PDL leaves of absence, workers compensation and safety
  • Organizational Development - Partnered with management to assess what was happening with the organization, align employee behavior with the organizations business objectives, worked to maximize employees' potential and help them increase their contributions
  • Employee Relations - Worked effectively with management in defining business objectives
  • Coached managers on employee counseling and positive discipline
  • Conducted work-life surveys, followed by focus groups meetings to find collaborative ways to improve employee concerns
  • Investigated all allegations of discrimination or harassment
  • Managed all aspects of leaves and return to work in accordance with state/federal laws
  • Training & Development - Conducted manager training related to new regulations, process changes, performance management, coaching and leadership effectiveness
  • Developed position specific training for new and current employees to ensure compliance and accurate record keeping
  • Conducted a skills gap analysis and career pathing plan to ensure employees had the proper skills for their position and understand what skills were needed to grow
  • Performance Management - Created new KPI driven performance review process, focused on simplifying and shortening the process
  • Managers were able to use objective data to clearly define employee performance and focus on areas of improvement
  • Quarterly check-ins allowed for documentation of progress and ensured ongoing coaching and feedback from managers

Human Resources Business Partner

Nortek Security & Control
06.2017 - 12.2018
  • Act as a partner to all levels of management providing guidance and support to help drive organizational development, team effectiveness, and employee engagement solutions
  • Responsibilities to include employee relations, performance management, total rewards program administration, workforce optimization, training, and investigations
  • FMLA/CFRA/PDL leaves of absence, and workers' compensation
  • Employee Relations -Worked effectively with management providing support in matters of workforce planning, employee development, career progression, and counseling and corrective action
  • Respond and thoroughly investigate complaints of policy violation and alleged discrimination and harassment
  • Performance Management - Developed and train management how to clearly define expectations and accomplishment-based performance standards for employees
  • Ensure managers provide ongoing coaching, timely feedback, education and training, and conduct quarterly touch base performance discussions
  • Total Rewards Administration - Managed the overall plan review, design, and market cost/benefit analysis with our TPA
  • Responsible for all communication and rollout of the company offered benefits plans and monthly billing administration
  • Utilizing a third-party platform, created a wellness program designed to promote and encourage healthy choices and increase participation in wellness related activities throughout the year
  • Create and distribute monthly employee wellness newsletter and conduct monthly lunch-n-learns
  • Training & Development - Developed, present and track training specific to department and organizational needs, new manager training, and process and procedures to ensure continued compliance
  • Workforce Optimization - Partnered with management to ensure they have employees with the skills needed in the right job at the right time, to meet departmental goals and business objectives

Human Resources Business Partner

Center for Sustainable Energy
02.2016 - 06.2017
  • Company Overview: Non-profit
  • Partnered with all levels of management to provide guidance, promote career growth and assist in driving a high-performance culture
  • Managed and implemented multiple projects such as revision of employee handbook, ADP performance management module, onboarding & offboarding, reductions in force, training workshops and process improvement
  • Project Management - Managed and implemented multiple projects such as development and rollout of the ADP time and attendance, performance management and applicant tracking modules, and the employee handbook
  • Policies & Procedures - Coordinate, monitor and track management training in sexual harassment AB 1825 to ensure completion
  • Communicate existing policies per company handbook and guidelines
  • Update policies to ensure compliance with federal and state law and state employment regulations
  • Training - Conducted monthly manager and employee training on policy changes, successful interview techniques, counseling employees, and changes in the law
  • Revamped Manager Guideline training program created new manager resource guidebook and presentation
  • Total Rewards - Accountable for administration of both health benefits and qualified plans
  • Oversee program changes, new plan rollout, and communication to all employees
  • Work with TPA, and market cost/benefit analysis
  • Employee Relations - Assist managers with employee counseling and positive discipline
  • Manage all aspects of leaves, from initial request, approval, tracking, and return to work in accordance with state/federal laws
  • Manage all aspects of WC claims, and the return to work program
  • Review, track and approve performance reviews and programs to ensure effectiveness, compliance, and equity with the organization

Regional Human Resources Manager

Land Rover | Audi | Porsche
03.2012 - 02.2016
  • Served as the business partner to all levels of management providing consultative solutions and strategic advice on the people management aspects of their business to include talent management, organizational development, team effectiveness, and employee engagement solutions for three dealerships with 300+ employees
  • Responsibilities include employee relations, talent acquisition, onboarding processes, performance management, training, investigations, implementation and coordination of policies/procedures and compensation analysis
  • Benefits, 401k, FMLA/CFRA/PDL leaves of absence, UI Claims, workers compensation and safety
  • Employee Relations - Partnered closely with management in defining and reaching business objectives
  • Assisted managers with employee counseling and positive discipline
  • Responded to and investigated all allegations of discrimination or harassment
  • Worked with general council in all aspects of preparation of wage claims, employment and compensation agreements
  • Managed all aspects of leaves, from initial request, approval, tracking, and return to work in accordance with state/federal laws
  • Talent Acquisition – Actively recruit top talent using social media and popular job boards
  • Managed requisition approval process, interviews, selection, employment offers, and new hire onboarding and training
  • Employee Retention - Developed and implemented employee recognition programs
  • Conducted quarterly employee focus group meetings
  • Counseled and motivate employees to achieve peak productivity and performance
  • Conducted and tracked exit interviews to assist in the analysis of turnover data for future improvement
  • Liaised between corporate, management and employees
  • Performance Management - Reviewed, tracked and approved performance reviews and programs to ensure effectiveness, compliance, and equity with the organization
  • Compliance/Safety - Updated policies to ensure compliance with federal and state law and state employment regulations
  • Conducted Anti-discrimination & Harassment training in accordance to AB 1825 to ensure completion and compliance
  • Managed all aspects of WC program to include claims processing, regular follow-up and the return to work program
  • Training - Conducted monthly manager training on policy changes, successful interview techniques, counseling employees, and changes in the law
  • Revamped manager guideline training program created new resource guidebook and presentation
  • Compensation - Consulted with an outside vendor to update job descriptions, analyze salary data and create job level wage banding
  • Collaborated with management to create competitive compensation plans to drive sales and retain top employees
  • Worked with individual business units on job analysis and job descriptions
  • Responsible for the administration of the merit and performance review process

Human Resources Generalist (Part-time)

LFM of CA
03.2010 - 03.2012
  • Provided a variety of HR services for a 90+ employee workforce
  • Responsibilities include employee relations, retention, training, compensation analysis, implementation and coordination of policies/procedures
  • Benefits, 401k, recruiting, new hire, and onboarding processes, FMLA, safety, workers compensation, performance management, PIP's, and investigations.

Education

Human Resources Management

Chapman College
01.2008

Associate Degree - Business Administration

Mira Costa College

HR Development Certification -

Mira Costa College

Skills

  • PHR-CA SHRM-CP, Professional in Human Resources California/Federal State Regulations, 2008 - current
  • Microsoft Office (Word, Excel, PowerPoint, Visio, Outlook), Payroll (ADP, Paychex, UltiPro), ATS (ADP, Taleo), Adobe Pro
  • Organizational Development
  • Employee Relations
  • Training development
  • Strategic Planning

Certification

  • PHR-CA
  • Project Management Program

Timeline

Director, Human Resources

INFO Line of San Diego County
10.2020 - 08.2024

Human Resource Business Partner, Manager

LISI Medical
12.2018 - 05.2020

Human Resources Business Partner

Nortek Security & Control
06.2017 - 12.2018

Human Resources Business Partner

Center for Sustainable Energy
02.2016 - 06.2017

Regional Human Resources Manager

Land Rover | Audi | Porsche
03.2012 - 02.2016

Human Resources Generalist (Part-time)

LFM of CA
03.2010 - 03.2012

Human Resources Management

Chapman College

Associate Degree - Business Administration

Mira Costa College

HR Development Certification -

Mira Costa College

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Michelle Winkler