Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Michelle Witt

Michelle Witt

Spokane,WA

Summary

Proven track record in enhancing office efficiency and customer satisfaction at Northern Quest Casino, showcasing exceptional organizational skills and a professional demeanor. Spearheaded marketing campaigns, increasing brand visibility, and improved communication strategies, demonstrating strong project management and verbal communication abilities.

Overview

2006
2006
years of professional experience
1
1
Certification

Work History

Receptionist

IEDS
  • Delivered courteous assistance to arriving customers.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.

Marketing Asst

Northern Quest Casino
01.1999 - 01.2006
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Updated spreadsheets with statistical, financial and non-financial information.
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
  • Proofread marketing collateral ahead of printing to eliminate errors.
  • Streamlined marketing processes, optimizing efficiency through the use of project management tools and software.
  • Coordinated trade show presence, ensuring effective representation at industry events to generate leads and increase brand visibility.
  • Maximized event attendance with thorough planning, promotion, and logistics support for conferences, webinars, or workshops.
  • Assisted in planning and implementation of loyalty programs, fostering stronger customer relationships and repeat business.
  • Gathered customer feedback through surveys and social media interactions, guiding improvements in product offerings and service.

Communication Supervisor

Northern Quest Casino
01.1999 - 02.2003
  • Evaluated employee performance regularly to provide constructive feedback for continuous improvement in their communication abilities.
  • Spearheaded interdepartmental collaboration efforts by organizing cross-functional workshops and training sessions aimed at improving overall organizational communication capabilities.
  • Maximized efficiency with meticulous organization, prioritizing tasks for optimal productivity within the department.
  • Developed comprehensive training programs to improve employee performance and communication skills.
  • Coordinated large-scale projects, ensuring timely completion of tasks through effective delegation and supervision.
  • Served as a liaison between upper management and employees, addressing concerns or issues promptly and professionally to maintain a positive work environment.
  • Fostered a positive work environment by effectively addressing conflicts and promoting open communication among staff members.
  • Managed budget allocation for the communications department, ensuring the most cost-effective use of resources in achieving objectives.
  • Streamlined workflow processes for more effective team coordination and project management.
  • Conducted regular meetings with staff members to review progress on objectives and discuss new initiatives or challenges as they arose.
  • Implemented innovative solutions to reduce miscommunication, enhancing overall team performance in daily operations.
  • Developed communications strategies to drive forward progress in public relations.
  • Coordinated advocacy relations meetings and prepared necessary materials in advance.

Education

Diploma - General Studies

North Central High School
Spokane, WA
06.1989

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Appointment scheduling
  • Customer and client relations
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • File management
  • Administrative support
  • Mail handling
  • Multi-line telephone operation
  • Professional demeanor
  • Document management
  • Calendar management
  • Basic accounting
  • Information protection
  • Strategic planning
  • Security awareness
  • Office equipment operations
  • Meeting preparation
  • Staff management
  • Spreadsheet tracking
  • Project management
  • Travel arrangements
  • Front desk operations
  • Phone etiquette
  • Positive and professional

Accomplishments

Planned and implemented "Give me the Mic" television program on KHQ.


Panned and implemented the delivery, set up and showing of the traveling "Vietnam Veterans Wall"


Successfully evacuated employees and customers during a fire alarm, and was awarded for keeping everyone calm while directing the fire and police department.

.

Certification

Diversity certification

Customer relations

Excel program certification

Timeline

Marketing Asst

Northern Quest Casino
01.1999 - 01.2006

Communication Supervisor

Northern Quest Casino
01.1999 - 02.2003

Receptionist

IEDS

Diploma - General Studies

North Central High School

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Michelle Witt