Michelle Wolk
Mechanicsville,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Mortgage Manager Payment processing
Mortgage Customer Service Representative
Crestar Mortgage/Suntrust Mortgage Now Truist
03.1989 - 06.2000
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated professionally with colleagues, freelancers and clients.
- Promptly responded to inquiries and requests from prospective customers.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Cross-trained and backed up other customer service managers.
Education
High School Diploma -
Lee Davis High School
Mechanicsville, VA06.1985
Skills
- Problem Anticipation and Resolution
- Prioritizing and Planning
- Customer Proposals
- Compliance Assessments
Additional Information
In addition to working in the mortgage industry, I also worked in banking with Crestar. I worked in the Wire Transfer Department performing all customer service duties and handling foreign wire transfers.
My career ended in June of 2000 with the birth of my second child. At the time, I was able to become a "stay at home mom." During my children's school aged years, I volunteered in their schools performing office duties, classroom help, individual reading groups, etc.
I am now looking forward to getting back into a fulfilling career.
Timeline
Mortgage Customer Service Representative
Crestar Mortgage/Suntrust Mortgage Now Truist
03.1989 - 06.2000
Mortgage Manager Payment processing
High School Diploma -
Lee Davis High School
Similar Profiles
Mohanad Abdel-RahmanMohanad Abdel-Rahman
Academic Peer Tutor at NAAcademic Peer Tutor at NA
Shlomo JaffeShlomo Jaffe
Highschool Math Tutor at NAHighschool Math Tutor at NA
Madeline CookMadeline Cook
Babysitter at NABabysitter at NA
CLÉLIA CROZE-LABBECLÉLIA CROZE-LABBE
Baby sitter at NABaby sitter at NA
Davion WinfieldDavion Winfield
Cashier/Sales Associate at Goodwill IndustriesCashier/Sales Associate at Goodwill Industries