Michelle Woods
Rialto,CA
Summary
Experienced accounting professional with a strong background in financial analysis, reporting, and compliance. Demonstrates ability to enhance processes and ensure accuracy of financial records. Reliable team collaborator dedicated to achieving results and adapting to changing needs. Proficient in financial management and regulatory compliance, bringing valuable expertise to the field of accounting.
Overview
22
22
years of professional experience
Work History
ACCOUNTING SPECIALIST II
RIGHTIME HOME SERVICES
04.2018 - Current
- Manages accounts receivable process ensuring accurate payment processing.
- Decreased unpaid amounts via careful reconciliation of accounts.
- Partners with various teams to fix billing discrepancies.
- Create detailed documents encompassing aging analysis, cash flow overviews, and financial summaries.
- Guaranteed precise financial reporting during month-end and year-end closures.
- Optimized methods, achieving greater efficiency and minimizing unpaid invoices.
- Aggregated financial details with Successware21 and FSA Connect, producing comprehensive reports.
CUSTOMER SERVICE REPRESENTATIVE/DISPATCHER
RIGHTIME HOME SERVICES
06.2017 - 04.2018
- Delivered outstanding customer service by addressing inquiries promptly and professionally.
- Managed numerous customer interactions via phone, email, and chat.
- Maintained strong customer relationships through quick problem identification and resolution.
- Coordinated technician schedules to ensure timely response to customer requests.
- Confirmed appointments with customers, provided updates, and resolved any scheduling conflicts.
- Maintained detailed records of service calls, technician assignments, and work completion periods.
- Collaborated across functions to address and escalate intricate customer problems effectively.
- Successfully met and surpassed individual goals for call volume, customer satisfaction, and upselling.
- Demonstrated adaptability and a positive attitude in a dynamic and fast-paced environment, consistently delivering exceptional service even during peak periods
REMOTE CUSTOMER SERVICE REPRESENTATIVE
ADVANTMED
01.2017 - 06.2017
- Communicated with medical providers to retrieve medical records for audits and review projects within specified deadlines, ensuring compliance with regulatory requirements
- Documented case work, including interactions with medical providers and follow-ups, accurately recording information in a computerized database
- Conducted thorough research to locate contact information for medical providers who were difficult to locate, utilizing various online resources and tools
- Demonstrated exceptional customer service skills by providing prompt and professional assistance to medical providers, addressing inquiries, and resolving issues effectively
- Collaborated with internal teams to streamline processes and enhance efficiency in retrieving medical records, resulting in improved productivity and timely completion of projects
- Maintained a high level of accuracy and attention to detail in documenting and managing case work, ensuring data integrity and quality control
- Adapted quickly to a remote work environment, effectively managing time and priorities to meet deadlines and exceed performance expectations
- Utilized remote communication tools, such as email, phone, and video conferencing, to maintain open lines of communication with team members and supervisors
- Consistently demonstrated strong problem-solving skills, proactively seeking solutions to challenges and obstacles encountered in remote customer service operations
- Successfully met and exceeded key performance indicators, including productivity, customer satisfaction, and turnaround time
MEMBER SERVICES UNIT LEADER
SOUTHERN CALIFORNIA PIPE TRADES
02.2003 - 06.2016
- Directed a group of 10 in a busy call center, achieving performance targets.
- Ensured high levels of customer satisfaction through effective communication.
- Maintained accuracy and professionalism while addressing a steady stream of customer inquiries.
- Documented, researched, and resolved customer service issues efficiently using knowledge of medical terminology.
- Maintained composure and professionalism while managing complex customer interactions.
- Provided incentives to increase productivity, offering awards for best customer service and recognizing outstanding performance within the team
- Performed performance reviews for Customer Service Representatives, identified areas for improvement, and provided coaching and feedback.
- Exhibited extensive understanding of medical terminology, facilitating accurate reading and interpretation of medical reports.
- Leveraged broad understanding of medical and insurance plans like PPO, HMO, DHMO, Medicare, and Medi-Cal to deliver precise information to customers.
- Enhanced operational efficiency through hands-on team collaboration.
Education
No Degree - Business Administration
San Bernardino Valley College
San Bernardino, CaliforniaHigh School Diploma -
Eisenhower High School
Rialto, CaliforniaSkills
- Customer Service and Support
- Communication (Verbal and Written)
- Multitasking and Time Management
- Teamwork and Collaboration
- Relationship Building
- Attention to Detail
- Adaptability and Resilience
- CRM Systems
- Billing and Invoicing Software
- Invoice processing
- Accounts receivable
- General ledger management
- Financial statements
- Bank reconciliation
- Variance analysis
- Cash flow management
- Credit analysis
- Microsoft Office Suite expertise
Accomplishments
- 2020 Employee of the Year (Accounting Department) - Rightime Home Services
References
Available Upon Request
Timeline
ACCOUNTING SPECIALIST II
RIGHTIME HOME SERVICES
04.2018 - Current
CUSTOMER SERVICE REPRESENTATIVE/DISPATCHER
RIGHTIME HOME SERVICES
06.2017 - 04.2018
REMOTE CUSTOMER SERVICE REPRESENTATIVE
ADVANTMED
01.2017 - 06.2017
MEMBER SERVICES UNIT LEADER
SOUTHERN CALIFORNIA PIPE TRADES
02.2003 - 06.2016
High School Diploma -
Eisenhower High School
No Degree - Business Administration
San Bernardino Valley College
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