Michelle Woomer
Alameda,USA
Summary
Adept in vital signs monitoring and delivering compassionate care, achieving significant improvements in patient satisfaction at Zuckerberg San Francisco General Hospital. Demonstrates adaptability and proficiency in emergency response, combined with a steadfast patient-first approach that consistently elevates the quality of care in fast-paced environments. Committed to fostering a supportive atmosphere, ensuring each patient's needs are met with empathy and professionalism. Proven ability to thrive under pressure while maintaining a focus on excellence in healthcare delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative/Registration Receptionist
Sutter Health
06.2025 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
Patient Care Technician TICU
CPMC DAVIES SUITER HOSPITAL
10.2023 - 06.2025
- Assisted in transferring patients from beds to stretchers safely using appropriate lifting techniques
- Monitored patient progress and reported changes or unusual symptoms to the RN immediately
- Performed patient vital signs and monitored cardiac rhythms, as well as oxygen saturation levels
Patient Care Technician
Zuckerberg San Francisco General Hospital
07.2023 - 08.2023
- Assisted in performing diagnostic tests such as EKG’s and blood draws under the supervision of an RN or MD and DO
- Adapted quickly to changing work environments while remaining flexible during times of high volume workloads
- Performed administrative duties such as charting patient information accurately into electronic health records
- Maintained a clean and safe environment for all patients by adhering to infection control policies
- Initiated emergency procedures when needed based on established protocols
- Provided basic nursing care to critically ill patients in the ICU setting
- Assisted patients with eating, bathing, and grooming, supporting activities of daily living
- Maintained accurate records of patient care, condition, progress, and concerns
- Performed hourly rounds and responded promptly to call lights
- Provided direct patient care and assistance to healthcare team members
Patient Care Technician
Washington Hospital
01.2023 - 07.2023
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring
- Assisted with patient transfers from bed to wheelchair or stretcher as needed
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members
- Conducted safety rounds regularly to ensure a safe environment for patients
- Responded to bell or light signal calls to assist patients with needs
- Assisted with patient admissions, discharges, and transfers
- Recorded patient conditions and vital signs before and after medical operations
- Transported patients to other areas of the hospital in wheelchairs and gurneys for tests, treatments, and therapies
- Supported healthy patient skin with bedside baths, wound care, and integrity checks
- Supported daily living activities by serving meals, feeding, ambulating, and turning over and positioning patients
- Answered patient call signals and signal lights to determine patients’ needs
- Turned and repositioned bedridden patients to prevent bedsores
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
- Kept the medical supply room and patient rooms stocked with necessary supplies, equipment, and instruments
- Performed hourly rounds and responded promptly to call lights
- Utilized computer systems for charting patient data
- Assisted patients with eating, bathing, and grooming, supporting activities of daily living
- Reported changes in patient status to nursing staff in a timely manner
- Planned and served meals and snacks to patients according to prescribed diets
- Collected specimens from patients for laboratory testing purposes
Clinical Assistant
covid clinic
08.2021 - 01.2022
Certified Nursing Assistant
Medical Hill Healthcare Center
03.2021 - 04.2021
- Documented patient intake and dietary requirements and aided with feeding and monitoring
- Assisted with patient admissions, discharges, and transfers
- Documented and reported observations of patient behavior, complaints, or physical symptoms to nurses
- Supported daily living activities by serving meals, feeding, ambulating, and turning over and positioning patients
- Provided physical support to assist patients with bathing, dressing, and toileting
- Managed patient records, including medical history and test results
- Assisted in the preparation of patients for examinations and treatments
- Collected specimens from patients for lab testing
- Reviewed patient charts prior to appointments to ensure accuracy of information
- Prepared documents for insurance companies regarding payment for services rendered
- Performed laboratory procedures such as antigen test /abbott test
- Assisted patients with activities of daily living such as bathing, grooming, and dressing
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output
- Reported changes in patient condition to registered nurse or physician
- Transported patients to treatment units, using wheelchair or transfer
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores
- Took temperature readings orally or rectally as instructed by the RN or MD
Certified Nursing Assistant
Alameda Healthcare & Wellness Center
08.2020 - 02.2021
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness
- Assisted with patient admissions, discharges, and transfers
- Documented and reported observations of patient behavior, complaints, or physical symptoms to nurses
- Supported daily living activities by serving meals, feeding, ambulating, and turning over and positioning patients
- Provided physical support to assist patients with bathing, dressing, and toileting
- Managed patient records, including medical history and test results
- Assisted in the preparation of patients for examinations and treatments
- Collected specimens from patients for lab testing
- Reviewed patient charts prior to appointments to ensure accuracy of information
- Prepared documents for insurance companies regarding payment for services rendered
- Performed laboratory procedures such as antigen test /abbott test
Certified Nursing Assistant
bayview rehabilitation hospital
02.2020 - 08.2020
- Monitored vital signs including blood pressure, pulse rate, respiration rate
Education
Certified Nursing Assistant -
Center Point Learning Institute
01.2020
High School Diploma - undefined
Banaybanay National Highschool
01.2004
Skills
- Restocking supplies
- Mobility Assistant
- ADL support
- Patient observation
- Vital Signs Monitoring
- Emergency Response
- Feeding Assistance
- Patient Services
- Patient positioning
- Understanding
- Acute and Rehabilitative Care
- Infection Control Standards
- Clinical training
- Professional Bedside Manner
- Feeding assistance
- Mobility assistance
- Safety protocols
- Compassionate care
- Patient assistance
- Body mechanics knowledge
- CPR certification
- Acute care
- Vitals documentation
- Active listening
- Vital signs monitoring
- Bed preparation
- Professional bedside manner
- Patient Care Technician (PCT)
- Adaptability and flexibility
- Adaptable
- Basic life support
- Qualified in patient transport
- Monitoring patient conditions
Certification
- Certified Nursing Assistant
- BLS
LANGUAGES
English, Fluent
Tagalog, Advanced
Timeline
Patient Service Representative/Registration Receptionist
Sutter Health
06.2025 - Current
Patient Care Technician TICU
CPMC DAVIES SUITER HOSPITAL
10.2023 - 06.2025
Patient Care Technician
Zuckerberg San Francisco General Hospital
07.2023 - 08.2023
Patient Care Technician
Washington Hospital
01.2023 - 07.2023
Clinical Assistant
covid clinic
08.2021 - 01.2022
Certified Nursing Assistant
Medical Hill Healthcare Center
03.2021 - 04.2021
Certified Nursing Assistant
Alameda Healthcare & Wellness Center
08.2020 - 02.2021
Certified Nursing Assistant
bayview rehabilitation hospital
02.2020 - 08.2020
High School Diploma - undefined
Banaybanay National Highschool
Certified Nursing Assistant -
Center Point Learning Institute
Similar Profiles
JACKLYN FREESEJACKLYN FREESE
Emergency Room Technician at Sutter HealthEmergency Room Technician at Sutter Health
ADRIANA AGUILAR, BSN, RNADRIANA AGUILAR, BSN, RN
Registered Nurse – Surgical Dermatology at Sutter HealthRegistered Nurse – Surgical Dermatology at Sutter Health
Ana NgaluAna Ngalu
Medical Assistant at Sutter HealthMedical Assistant at Sutter Health
KEESHA LEMONSKEESHA LEMONS
Patient Service Representative 2 at Sutter HealthPatient Service Representative 2 at Sutter Health
Remili MaimaitijiangRemili Maimaitijiang
NA at IHHS Home care providerNA at IHHS Home care provider