Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Michelle Worrell-Basham

Sarasota,FL

Summary

I am a friendly, energetic, and creative person who loves engaging with people. I am passionate about helping others; whether it be customer service, a classroom, or a caregiving setting. Adaptation comes easily to me, as I shift based on people's needs. I am not fluent, however, I do know the basics of both American Sign Language and Spanish. I also have 27 years of experience being a Mom to a special needs non-verbal adult child with many disabilities, such as Autism, Mental retardation, Hypotonic Cerebral Palsy, and Sensory Integration Dysfunction.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

ShopHQ
Bowling Green, KY
10.2018 - 03.2020
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Maintained detailed records of customer interactions, transactions, and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, and emails to facilitate customer service.

Direct Support Professional

Life Health Services
Bowling Green, KY
04.2018 - 10.2018
  • Assisted individuals with daily activities such as personal care, meal preparation, and medication reminders.
  • Supervised medication administration, personal hygiene, and other activities of daily living.
  • Assisted individuals in learning and developing new skills.
  • Facilitated social interactions between participants and their peers in the community.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Assisted in planning and implementing recreational activities for participants.
  • Monitored individuals' behaviors, documented observations, and reported any changes or concerns to the supervisor.
  • Provided guidance and support to ensure the safety of individuals served.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision-making abilities.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Developed relationships with families of those receiving services to ensure continuity of care.

Community Living Specialist/Respite Care Provider

Lifeskills Inc.
Bowling Green, KY
08.2011 - 08.2017
  • Provided support and assistance to individuals with disabilities to promote their independence and integration into the community.
  • Assessed individual needs, developed plans, and implemented services for clients.
  • Facilitated group activities to encourage socialization among members of the community.
  • Maintained accurate records of client progress, service delivery, and documentation requirements.
  • Monitored client behavior for any signs of distress or difficulty adapting to new environments.
  • Provided crisis intervention when needed while maintaining professional boundaries at all times.
  • Supported clients in daily tasks such as meal preparation, personal hygiene, and medication management.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Prepared patients for self-management and decision-making responsibilities.
  • Assisted in developing and implementing individualized care plans for clients.
  • Developed positive relationships with clients, their families, and other involved parties.
  • Established positive working relationships with families and caregivers of clients.
  • Coordinated leisure activities according to individual interests and abilities.
  • Implemented strategies aimed at increasing self-advocacy skills among clients.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.

Patient Catering

The Medical Center of Bowling Green
Bowling Green, KY
10.2011 - 10.2011
  • Provided excellent customer service to resolve customer complaints promptly.
  • Maintained detailed records of customer interactions, transactions, and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted patients with menus and meal choices during their hospital stay.
  • I transported their food trays and picked them up after.
  • Made sure the patient had proper hygiene before and after meals.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Assistant Teacher

Mother's Day Out-SAUMC
Arlington, TX
05.2010 - 09.2011
  • Assisted classroom teacher in developing and implementing lesson plans.
  • Supervised small group activities.
  • Provided individualized instruction to students who needed additional assistance.
  • Helped maintain a safe and orderly learning environment.
  • Encouraged positive behavior with rewards and incentives.
  • Collaborated with other staff members to ensure student success.
  • Attended faculty meetings as requested by the lead teacher.
  • Created weekly newsletters for parents detailing upcoming events and activities.
  • Assisted in planning field trips and special events such as assemblies or performances.
  • Organized instructional materials, bulletin boards, displays, and demonstrations.
  • Participated in professional development workshops related to teaching strategies.
  • Facilitated communication between families and school personnel about issues relating to students' academic progress.
  • Maintained safe, educational environment for students during learning and free play time.
  • Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
  • Arranged age-appropriate activities to help children develop interests and talents.
  • Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
  • Communicated regularly with parents, teachers and administrators regarding student progress and needs.
  • Assembled instructional materials for children's projects and play-time.
  • Created colorful and attractive displays for bulletin boards and hallways.
  • Protected confidential information related to staff and families.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.

Education

Certificate of Completion - Administrative Medical Assistant

Ed2Go
Online
08-2012

High School Diploma -

Pitman High School
Pitman, NJ
06-1989

Skills

  • Critical thinking, and problem solving
  • Customer service, and de-escalation techniques
  • Time management, and researching
  • Call Center Operations, Inbound/Outbound calls, and Order taking and monitoring accounts
  • Basic computer skills, and Safety Protocols
  • Interpersonal and social skills, Rapport building, and Team Collaboration
  • Health education, CPR knowledge, Basic first aid, and Medical Terminology
  • Classroom management, and safety practices
  • Creative instruction style, Student motivation, and engagement, Positive reinforcement
  • Curriculum Implementation, Parent communication
  • Early childhood education, and Special education

Affiliations

  • I have volunteered in the state of Kentucky with Special Olympics and an adult special needs program called The Hive.

Timeline

Customer Service Representative

ShopHQ
10.2018 - 03.2020

Direct Support Professional

Life Health Services
04.2018 - 10.2018

Patient Catering

The Medical Center of Bowling Green
10.2011 - 10.2011

Community Living Specialist/Respite Care Provider

Lifeskills Inc.
08.2011 - 08.2017

Assistant Teacher

Mother's Day Out-SAUMC
05.2010 - 09.2011

Certificate of Completion - Administrative Medical Assistant

Ed2Go

High School Diploma -

Pitman High School

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Michelle Worrell-Basham