Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Worthy

Pinehurst,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I am looking to use all that I know to begin in another industry.

Overview

18
18
years of professional experience

Work History

Skating Director and Coach

Ice At The Galleria
05.2016 - 05.2020


  • I was brought on to increase enrollment numbers in the skating school and to build a productive skating camp for summers and holidays
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals and grew the program exponentially
  • Interacted well with customers to build connections and nurture relationships to keep them coming back
  • Mitigated business risks by working closely with staff members and assessing performance
  • Implemented innovative programs to increase employee loyalty and reduce turnover of coaches

Figure Skating Director and Coach

Ice Skate USA
06.2006 - 07.2013
  • Hired specifically to manage and grow the Learn to Skate program
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals that took the program from the low 200's to 550 students
  • Increased revenue an average of 10% every year while I was the director
  • Produced and managed two annual shows in order to retain students and bring in new ones
  • Began our own competition that grew substantially in just a year
  • Managed the store that was onsite as well as did skate fittings
  • Trained new employees on proper protocols and customer service standards
  • Coached students from our LTS program and took them to competitions

Figure Skating Coach

Aerodrome Willowbrook Ice Rink
02.2002 - 06.2006
  • To teach members of the Learn to Skate program and to have a growing private lesson base that I took to competitions
  • Gave on and off ice training to help aid athletes in proper stretching and training regimens
  • Choreographed programs to prepare skaters for competitions and advancement testing

Education

Completed coursework towards Pre-law -

HOUSTON COMMUNITY COLLEGE
Houston, TX
01.1994

High School Diploma -

WESTBURY HIGH
Houston, TX
06.1990

Skills

  • Profesional Skating Association and USFS member
  • I have taught competitive figure skating for over 30 years
  • First aid and CPR trained
  • Have taken continuing education classes through PSA to keep informed of the current trends in skating, growing and retaining students in the Learn to Skate programs as a director and sports science classes to help keep students injury free

Timeline

Skating Director and Coach

Ice At The Galleria
05.2016 - 05.2020

Figure Skating Director and Coach

Ice Skate USA
06.2006 - 07.2013

Figure Skating Coach

Aerodrome Willowbrook Ice Rink
02.2002 - 06.2006

Completed coursework towards Pre-law -

HOUSTON COMMUNITY COLLEGE

High School Diploma -

WESTBURY HIGH

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Michelle Worthy