Summary
Work History
Education
Skills
Languages
Timeline
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Michelle Wray

Seguin,TX

Summary

Results-driven manager with a strong focus on customer service and team leadership. Proven ability to implement efficient systems and enhance operational performance.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Manager/Owner/Operator

Kraft Saloon
2012 - 2015
  • Oversaw daily operations to ensure high-quality customer service and satisfaction.
  • Trained and mentored staff on best practices in food safety and service excellence.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Developed schedules to enhance shift efficiency and maintain adequate staffing levels.
  • Coordinated special events, increasing customer engagement and enhancing brand presence.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Customer Service Representative

3pd Logistics
2011 - 2012
  • Resolved customer inquiries through phone and email communication, ensuring timely and accurate responses.
  • Managed customer accounts using CRM software to track interactions and follow up on issues.
  • Provided product knowledge and support to customers, enhancing user experience and satisfaction.
  • Collaborated with cross-functional teams to improve service delivery processes and streamline operations.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Office Manager

Apartment and New Home Guy
2005 - 2010
  • Streamlined office operations, enhancing workflow efficiency and reducing administrative bottlenecks.
  • Coordinated scheduling for property showings, ensuring optimal utilization of resources and time management.
  • Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
  • Developed and implemented office policies that improved communication and collaboration among team members.
  • Led training sessions for new staff, fostering a supportive environment that enhanced team productivity and morale.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Education

Legal Office Specialist - Family Law

Mid-Michigan Community Colledge
Harrison, MI
08-2003

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Complex Problem-solving
  • Business administration
  • Financial management
  • Recruiting and interviewing
  • Data analysis

Languages

English
Full Professional

Timeline

Manager/Owner/Operator

Kraft Saloon
2012 - 2015

Customer Service Representative

3pd Logistics
2011 - 2012

Office Manager

Apartment and New Home Guy
2005 - 2010

Legal Office Specialist - Family Law

Mid-Michigan Community Colledge

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Michelle Wray