Michelle Wudtke
Service Manager
Mount Vernon,WA
Summary
Collaborative manager and analytical problem solver with talents for leading and motivating, as well as excellent customer and vendor relations aptitude. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to apply my attention to detail, ability to learn quickly, determination to exceed professional goals and trust-building abilities to acquire knowledge and boost interdepartmental performance.
Overview
18
18
years of professional experience
Work History
Service Manager
Cascade Machinery And Electric
09.2019 - Current
- Managed 17 shop techs, field techs, and 3 shipping clerks; ensuring all requirements of two separate IBEW and one IAHM union contract were met.
- Hired, trained and supervised team of non-union service staff members to meet business goals.
- Met with customers to discuss service needs and offer available solutions. Developed and maintained relationships to promote sales and enhance customer understanding.
- Provided cradle-to-grave service not limited to reading schematics, sourcing parts, bidding projects, ordering accurate parts and tooling, coordinating logistics with various mechanical contractors, auditing data and compiling final project invoicing.
- Managed vendor relations, analyzed and advised on product and competitor intelligence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Monitored inventory levels and placed orders to replenish stock.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed department processes and procedures to boost customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Processed AP documents and generated invoices with a focus on detailed accuracy.
- Maintained company OSHA 300 logs, managed L&I claims, limiting the financial impact on the company. Two of three years with zero time-loss accidents logged.
- Planned and executed monthly safety meetings and weekly toolbox meetings to ensure company safety compliance.
Sales Representative
Energard Technologies
06.2017 - 02.2018
- Used customer analytics to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Hybrid remote work, self-starter/self-manager with competitive focus on achieving KPIs and meeting deadlines.
Independent Contractor
IAQS
06.2016 - 09.2017
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated package sizes and prices based on customer needs and company interest.
- Managed day-to-day operations of contracting business, which required such tasks as cold-calling potential customers and equipment maintenance.
- Handling customer complaints in a professional manner while moving forward in the sales cycle.
Inside Sales / MIS Rep / Service Sales Manager
Atlas Copco Compressors
01.2014 - 04.2016
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Collaborated cross-functionally with headquarters, regional and other teams nationally/ internationally to maintain consistent message and experience.
- Analyzed profit and losses statements and implemented changes to contracts and scheduling to regulate cash flow.
Grocery Team Member
Haggen Food & Pharmacy
07.2005 - 01.2014
- Read profit and loss statements, previous year/monthly financial reports to forecast trends, reduce overhead and product waste.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Maintained multiple department stock levels, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Operated cash register to accurately process and record customer payments.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed bookkeeping processes including processing cash deposits, check deposits, lottery ticket activation and verification.
- Complied store and department sales data in a timely manner, utilizing metrics to make changes to scheduling and merchandising to maximize financial gain.
- Responsible for all aspects of operating three food service departments including time keeping, schedule entry, inventory counting, data entry, OSHA/WISHA/Food handling compliance.
Education
No Degree - Business Administration Continuing Education
Ashford University
San Diego, CASkills
- Establishing Vision
- Quality Assurance
- Service and Parts Teams Management
- Vendor Sourcing and Management
- Contract Management
- Staff Motivation
- Billing and Accounting Support
- Hazard Monitoring and Management
- Customer Service Management
- Process Implementation
- Verbal and Written Communication
- Multitasking and Organization
- Reliable and Responsible
- Team Leadership
Timeline
Service Manager
Cascade Machinery And Electric
09.2019 - Current
Sales Representative
Energard Technologies
06.2017 - 02.2018
Independent Contractor
IAQS
06.2016 - 09.2017
Inside Sales / MIS Rep / Service Sales Manager
Atlas Copco Compressors
01.2014 - 04.2016
Grocery Team Member
Haggen Food & Pharmacy
07.2005 - 01.2014
No Degree - Business Administration Continuing Education
Ashford University
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