MICHELLE WYATT
Brooklyn,NY
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Results-oriented business leader with more than [Number] years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.
Overview
16
16
years of professional experience
Work History
Shift Supervisor
Project Redirect
10.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Residential Aide
Chi Community Housing Innovation
06.2022 - 11.2023
- Maintained detailed records of residents'' progress, updating care plans as necessary to reflect changes in their health or circumstances effectively.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Managed resident disputes calmly and professionally; facilitated resolutions that respected individual preferences while preserving overall harmony within the community.
Fjc Site Supervisor
FJC Security Service Inc
03.2016 - 10.2023
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
Residential Aide
Samaritan Summit Village
04.2018 - 02.2022
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
Receptionist
Shauna Lewis Dpm
08.2008 - 01.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
High School Diploma -
Dolphin Community High
Guyana07.1988
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
Timeline
Shift Supervisor
Project Redirect
10.2023 - Current
Residential Aide
Chi Community Housing Innovation
06.2022 - 11.2023
Residential Aide
Samaritan Summit Village
04.2018 - 02.2022
Fjc Site Supervisor
FJC Security Service Inc
03.2016 - 10.2023
Receptionist
Shauna Lewis Dpm
08.2008 - 01.2010
High School Diploma -
Dolphin Community High