Michelle Yamaguchi
Denver,CO
Summary
I am an enthusiastic professional with experience effectively delivering packages on time and in great condition. Reliable with outstanding interpersonal and time management skills. Proven history applying hard work and dedication to the highest level of customer relationships. If you give me the opportunity to work with you guys you will not be disappointed. I am the reliable employee you are looking for.
Overview
11
11
years of professional experience
Work History
Manager
Smoker Friendly
Brighton, CO
02.2013 - Current
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with regulatory requirements and industry standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Set Schedules and handled all payroll
- Increased sales at a 26% for a continued time frame.
Delivery Driver
Veho
Denver, CO
10.2020 - 12.2022
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified accuracy of items loaded onto truck against shipping documents.
- Ensured accurate completion of all paperwork associated with deliveries.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Delivered rush merchandise on tight schedules to meet customer targets.
Delivery Courier
Sharp Solutionsllc
Denver, CO
05.2019 - 02.2020
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Maintained accurate records of goods delivered and collected payments as required.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Monitored fuel level throughout shift and refueled when necessary.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Ensured accurate completion of all paperwork associated with deliveries.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Navigated routes with relevant map programs and GPS systems.
- Transported and safely delivered items to prevent damage or loss.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Presented order bills and collected payments for deliveries.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Kept accurate logs of all deliveries and trips.
- Processed shipment documents neatly and efficiently for each load.
Driver
Uber And Lyft
Denver, CO
03.2018 - 02.2020
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Delivered Customers in a timely matter.
- Fallowed all traffic laws
- Kept a clean and organized Vehicle at all times
- Give great customer service and convocation to insure a high rating.
Education
GED -
Emily Griffith Technical College
Denver, CO08-2005
Skills
- Workforce Management
- Staff Development
- Contract Management
- Performance Management
- Business Administration
- Financial Management
- Expense Tracking
- Marketing
- Staff Training and Development
- Time Management
- Verbal and written communication
- Performance Evaluations
- Customer Service
- Shift Scheduling
- Daily logging
- City and non-city driving
- Safe driving techniques
- Schedule Management
- Valid Driver's License
- Traffic Law Observation
- Route Management
- Heavy Lifting
- Multitasking
- Task Prioritization
- Reliability
- Self Motivation
- Problem-solving aptitude
- Written Communication
- Problem-solving abilities
Timeline
Delivery Driver
Veho
10.2020 - 12.2022
Delivery Courier
Sharp Solutionsllc
05.2019 - 02.2020
Driver
Uber And Lyft
03.2018 - 02.2020
Manager
Smoker Friendly
02.2013 - Current
GED -
Emily Griffith Technical College