Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Yazzie

Wichita,KS

Summary

Adept at kitchen management and fostering team collaboration, I significantly enhanced food safety protocols at Avita Rolling Hills, ensuring compliance and boosting team performance. My strong attention to detail and creative thinking have led to improved service quality and customer satisfaction, embodying a commitment to excellence and innovation in culinary services.

Overview

22
22
years of professional experience

Work History

Caterer

Culinary Catering Services
10.2023 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
  • Replenished banquet stations and verified food temperatures and cleanliness of service areas.
  • Implemented strict food safety standards, maintaining a clean and sanitary work environment at all times.
  • Coordinated logistical aspects of event setup and breakdown, minimizing disruptions to clients'' schedules.
  • Leveraged strong interpersonal skills to communicate effectively with diverse clientele regarding their unique needs and expectations.
  • Observed federal and local kitchen safety regulations to prevent food borne illnesses.
  • Trained new catering staff members on company policies, procedures, and best practices to maintain consistent service quality across all events.
  • Disciplined and dedicated to meeting high-quality standards.

Director of Kitchen Management

Avita Rolling Hills
12.2021 - 05.2022
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Managed food inventory effectively, minimizing waste and reducing overall costs.
  • Handled high-pressure situations effectively during busy periods while maintaining excellent service quality throughout.
  • Enhanced food safety protocols, ensuring compliance with all health and safety regulations, thus maintaining impeccable inspection record.
  • Trained staff on proper food handling techniques, leading to improved hygiene ratings from state inspectors.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

Assistant Dietary Manager

Avita Rolling Hills
12.2020 - 12.2021
  • Played an integral role in successful health inspections through meticulous attention to detail during routine cleaning routines and equipment maintenance checks.
  • Collaborated with registered dietitians to develop nutritious menus in compliance with state and federal guidelines.
  • Facilitated open lines of communication between kitchen staff and healthcare providers to address concerns promptly and effectively.
  • Contributed to the continuous improvement of menu offerings through regular review and feedback sessions with patients and staff members alike.
  • Collaborated with interdisciplinary healthcare teams to ensure comprehensive care for all patients, including those with complex medical conditions requiring specialized dietary interventions.
  • Enhanced staff performance with thorough training on proper food handling, sanitation, and safety procedures.
  • Boosted employee morale by fostering a positive work environment through effective communication and team-building activities.
  • Improved patient satisfaction by creating personalized meal plans tailored to individual dietary needs and preferences.
  • Maintained strict adherence to industry regulations regarding food safety, hygiene, and sanitation practices, leading to consistently high inspection scores.
  • Managed day-to-day operations within the dietary department, delegating tasks appropriately among team members based on skill sets and workload considerations.
  • Developed strong relationships with vendors to secure favorable pricing and timely deliveries of essential supplies.
  • Streamlined kitchen operations for increased efficiency by implementing new inventory management processes.

Head Prep

Sweet Tomatoes
03.2012 - 12.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Key Carrier

Tj Maxx Dept Store
10.2002 - 10.2006
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Boosted sales performance with consistent promotion of products and services to customers during transactions.
  • Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
  • Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
  • Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
  • Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
  • Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
  • Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
  • Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
  • Reduced losses by vigilantly monitoring inventory levels, identifying discrepancies, and taking corrective actions as needed.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Education

NA - Business Management

TVI Albuquerque NM( CNM )
Albuquerque, NM

Skills

  • Food safety
  • Food presentation
  • Sanitation practices
  • Quality control
  • Kitchen management
  • Valid state driver's license
  • Attention to detail
  • Creative thinking
  • Cleaning and sanitation

Timeline

Caterer

Culinary Catering Services
10.2023 - Current

Director of Kitchen Management

Avita Rolling Hills
12.2021 - 05.2022

Assistant Dietary Manager

Avita Rolling Hills
12.2020 - 12.2021

Head Prep

Sweet Tomatoes
03.2012 - 12.2019

Key Carrier

Tj Maxx Dept Store
10.2002 - 10.2006

NA - Business Management

TVI Albuquerque NM( CNM )

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Michelle Yazzie