Michelle Ybarrola
Rosamond,CA
Summary
Dynamic Store Manager with a proven track record at Best of Yellowstone, excelling in inventory control and team leadership. Expert in training staff to enhance customer satisfaction and drive sales. Committed to maintaining a safe, organized environment while fostering strong customer relationships and achieving operational excellence.
Overview
8
8
years of professional experience
Work History
Store Manager
Best of Yellowstone
06.2021 - 06.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Dishwasher
Elks Lodge
09.2019 - 06.2020
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
- Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
- Exceeded health code standards with diligent attention to detail when cleaning all surfaces within the dishwashing area.
Cashier Team Lead
Kroger Quick Stop
12.2015 - 11.2017
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
- Trained team members on cash register operation and cash handling.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Developed strong relationships with repeat customers through friendly service interactions.
- Monitored areas for security issues and safety hazards.
- Operated POS cash register and equipment to collect payments.
Education
High School Diploma - Basic
Oceana High School
Pacifica, CASkills
- Customer response
- Training and mentoring
- Inventory control
- Store merchandising
- Team building and leadership
- Sales professional
- Marketing
- Opening and Closing of store operations
Timeline
Store Manager
Best of Yellowstone
06.2021 - 06.2023
Dishwasher
Elks Lodge
09.2019 - 06.2020
Cashier Team Lead
Kroger Quick Stop
12.2015 - 11.2017
High School Diploma - Basic
Oceana High School