Michelle Yegerlehner
Port Clinton,OH
Summary
Dynamic and results-oriented professional with extensive experience in administrative and customer service roles, notably at Allure Signs & Printing. Excelled in data entry and verbal communication, enhancing customer satisfaction and operational efficiency. Proven track record in confidentiality handling and schedule management, achieving significant improvements in workplace productivity and client relations.
Overview
26
26
years of professional experience
Work History
Office Administrative Assistant
Allure Signs & Printing
03.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
CSR
Med Mart
12.2017 - 12.2019
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Front End Manager
Hock’s Pharmacy
04.2013 - 11.2017
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
Assistant Teacher
Wright Patterson Air Force Base
06.2010 - 04.2013
- Implemented engaging activities to enhance students' physical, mental, and social skills.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Assistant Teacher
Mini University, Montgomery County
02.2008 - 05.2010
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Sales Associate
Kamal’s Gold Center
11.2000 - 01.2008
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Macy's
09.1998 - 01.1999
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Of Applied Science - Early Childhood Education
Sinclair Community College
Dayton, OH08.2009
Skills
- Data entry
- Verbal communication
- Schedule management
- Billing and invoicing
- Confidentiality handling
- Telephone reception
Timeline
Office Administrative Assistant
Allure Signs & Printing
03.2021 - Current
CSR
Med Mart
12.2017 - 12.2019
Front End Manager
Hock’s Pharmacy
04.2013 - 11.2017
Assistant Teacher
Wright Patterson Air Force Base
06.2010 - 04.2013
Assistant Teacher
Mini University, Montgomery County
02.2008 - 05.2010
Sales Associate
Kamal’s Gold Center
11.2000 - 01.2008
Sales Associate
Macy's
09.1998 - 01.1999
Associate Of Applied Science - Early Childhood Education
Sinclair Community College
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