Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
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Michelle Y. Krieg

Gastonia,NC

Summary

Results-driven professional with a proven ability to prioritize and manage multiple tasks effectively, ensuring project goals are met with precision. Highly motivated and energetic, consistently demonstrating a commitment to excellence by exceeding expectations and embracing challenges with a positive attitude. Recognized for a strong work ethic and dedication to delivering high-quality results, fostering collaboration, and contributing to team success. Adaptable and resourceful, ready to tackle new opportunities and drive continuous improvement in any environment.

Overview

24
24
years of professional experience

Work History

General Manager

Nothing Bundt Cakes
04.2018 - Current
  • Consistently monitoring all areas of bakery operations to ensure safety of employees, quality of products and ensure excellent customer service
  • Hiring staff and provide ongoing training/cross training in each department
  • Achieve and exceed bakery sales goals
  • All aspects of ordering, inventory and production of product
  • Extensive planning for events and holidays
  • Proficient with Toast POS
  • P&L, KPI and COGS responsibilities
  • Marketing

General Manager

Mac’s Speedshop
09.2021 - 09.2022
  • Hiring, training and scheduling of all FOH and BOH staff
  • Ordering, inventory and P&L reconciliation
  • Marketing

Server/FOH Supervisor

The Cowfish
05.2017 - 03.2020
  • Supervised employees in completing tasks and achieving corporate goals
  • Demonstrated ability to make instant decisions, communicate effectively, support staff and complete interaction with guests
  • Prepare restaurant to insure the ultimate guest experience
  • Help guests select food and beverages by presenting menu; offering cocktails; answering food preparation questions
  • Transmit orders to bar and kitchen by recording guest choices; identifying any special dietary needs and special requests

Account Manager

Convergence Staffing
06.2017 - 04.2018
  • Answered incoming calls
  • Assigned leads to recruiters
  • Communicated with Clients regarding staffing needs
  • Worked with Recruiters to submit applicants to various jobs
  • Built lasting relationships with clients to insure needs were met

Patient Care Scheduler/Team Coordinator

Brookdale Home Health
01.2014 - 05.2017
  • Manage all staff hours and productivity
  • Scheduling all nursing and therapy visits for patients
  • Daily reports for caregivers and patients
  • Answer incoming phone calls
  • Medical records experience
  • Processing incoming referrals for new patients
  • Administrative assistant duties

New Business Analyst

MetLife
09.2005 - 01.2014
  • Process all lines of new business applications
  • Agency banking system
  • Successfully assisted in the transition of new brokers
  • Responsible for the setup of all new employees on firm systems including imaging computers
  • Maintains office phone system
  • Handles incoming phone calls and assists clients with service needs
  • Processing of all incoming and outgoing correspondences
  • Ordering and maintaining all applications, brochures and office supplies

Front Desk

Meyer Pediatrics
08.2004 - 09.2005
  • Greet and check in patients
  • Answer all incoming phone calls
  • Schedule patient appointments
  • Confirmed upcoming appointments
  • Assisted with billing

Office Administrator

Negroski And Stein Neurology
02.2002 - 08.2004
  • Answer all incoming phone calls
  • Schedule patient appointments for 3 Doctors
  • Confirmed all upcoming appointments
  • Assisted nurses with chart prep for Doctors
  • Responsible for obtaining and maintaining medical records and confidentiality

Education

High School Diploma -

Anna High School
Anna, OH

Skills

  • Extensive customer service experience

  • Microsoft Office proficient

  • Excel Spreadsheets

  • Meticulous attention to detail

  • Self-directed

  • Professional and mature

  • Strong problem solver

  • Resourceful

  • MS Windows, Word, Excel, Outlook, proficient with data entry

  • Bakery operations

  • Staff training

  • Sales achievement

  • Inventory management

  • Event planning

  • Toast POS

  • P&L management

  • KPI analysis

  • Customer service excellence

  • Team leadership

  • Scheduling efficiency

  • Cross-department collaboration

  • Administrative support

  • Medical records management

  • Operations management

  • Team player

  • Effective leader

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CultureCareer advancementWork from home optionPaid time off

Timeline

General Manager

Mac’s Speedshop
09.2021 - 09.2022

General Manager

Nothing Bundt Cakes
04.2018 - Current

Account Manager

Convergence Staffing
06.2017 - 04.2018

Server/FOH Supervisor

The Cowfish
05.2017 - 03.2020

Patient Care Scheduler/Team Coordinator

Brookdale Home Health
01.2014 - 05.2017

New Business Analyst

MetLife
09.2005 - 01.2014

Front Desk

Meyer Pediatrics
08.2004 - 09.2005

Office Administrator

Negroski And Stein Neurology
02.2002 - 08.2004

High School Diploma -

Anna High School

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