Michelle Yost
Appleton,WI
Summary
Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
Receptionist
Kerntke Otto Mcglone Wealth Management Group
09.2023 - Current
- Greet incoming clients in a welcoming manner
- Answer and direct all incoming phone calls in a professional and friendly manner
- Schedule/Reschedule client appointments
- Complete client appointment confirmations
- Handle incoming client documents; scan, rename and save accordingly
- Assist in preparing client appointment documentation
Talent Development Coordinator
Faith Technologies, Inc.
03.2023 - 08.2023
- Serves as main point of contact for trainees and regional instructors
- Register apprenticeship students with application process including Department of Labor
- Coordinates preparation of classes, sending reminder emails, rosters, and coordinating employee enrollment
- Generate weekly apprentice level completion report
- Creating standard work procedures
- Audit attendance and completed classes of apprentices
- Scanning and uploading documents into employee database
Administrative Assistant
ThedaCare Regional Medical Center
04.2010 - 03.2023
- Served as main point of contact for all incoming patients and visitors
- Effectively communicated with all levels of staff and management
- Accurately processed and reviewed daily revenue reports
- Provided friendly knowledgeable assistance and handled all requests and inquiries
- Promptly answered calls on multi-line phone system, routed calls and delivered messages to staff for birth center unit
- Monitored inventory and worked with vendors to keep supply levels maintained
- Responsible for planning and scheduling monthly staff meeting
- Created and maintained employee files and provided administrative tasks to management
Administrative Assistant II
Kimberly Clark Corporation-Health Services
10.2001 - 04.2010
- Created PowerPoint presentations for team meetings
- Coached new employees on administrative procedures, company policies and performance standards
- Organized weekly staff meetings and logged minutes for corporate records
- Fully supervised and managed 10-15 part-time receptionists, lifeguards and group exercise instructors and their weekly schedules
- Registered participants for personal training appointments, and health improvement programs
- Assembled monthly management reports
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
Education
High School Diploma -
Neenah High School
Neenah, WI06.2001
Skills
- Proficient in computer software programs including MS Office and Epic
- Excellent written and oral communication skills
- Strong organizational skills and detail oriented
- High level of accuracy in fast paced environment
- Appointment Coordination
Timeline
Receptionist
Kerntke Otto Mcglone Wealth Management Group
09.2023 - Current
Talent Development Coordinator
Faith Technologies, Inc.
03.2023 - 08.2023
Administrative Assistant
ThedaCare Regional Medical Center
04.2010 - 03.2023
Administrative Assistant II
Kimberly Clark Corporation-Health Services
10.2001 - 04.2010
High School Diploma -
Neenah High School
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