Michelle Young
Administrator/ Help Desk
Los Angeles,CA
Summary
Proactive problem solver with superior clerical skills and ability to efficiently prioritize assignments. Seeking for the position of Administrative Assistant to apply 12+ years administrative assisting and IT systems experience.
Overview
4
4
years of professional experience
Work History
Motor Vehicle Representative
Department of Motor Vehicles California
Pittsburg, CA
12.2020 - 07.2021
- Apply, and explain provisions of the California Vehicle Code and the regulations, policies, and procedures of the Department of Motor Vehicles (DMV) pertaining to the licensing of drivers.
- Registering and titling of vehicles and vessels; licensing of vehicle dealers, manufacturers, and dismantler; the performance of post-licensing functions related to problematic drivers; performs other related work.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Logistics clerk
Premier Talent Partners
Berkeley, CA
02.2020 - 08.2020
- Keeping records of all products shipped and received. Pack the goods in shipping containers, develop mailing labels and shipping documents and ensure that all orders have been filled correctly.
- Collaborated with vendors and warehouse personnel to procure supplies and materials. Verify incoming shipments by SKU to store that information into computers.
- Processed and entered all customer orders into database and provided proactive customer service for all accounts.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Performed tests of functionality, security and performance of different workstations and devices.
Office Manager/Operations Associate
Cater 2.Me
San Francisco, CA
01.2019 - 02.2020
- Managed the day-to-day implementation, optimization, and performance of paid social and native campaign activities, including publishing content, authorizations, onboarding new hires and budgets.
- Maintained office inventory of supplies and snacks, and organized weekly catered lunches, holiday parties, and other team events.
- Booked travel and lodging for colleagues. Managed office worldwide calendar and personal calendars for executives.
- Delivered clerical support by handling range of routine and special requirements. Delegate and manage issues through ticketing system.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation. Maintained computer and physical filing systems.
Office Manager, Account Manager
Joyride Coffee Distribution
San Francisco, CA
07.2016 - 07.2018
- Maintained office inventory of supplies and snacks, and organized weekly catered lunches, holiday parties, and other team events. booked travel and lodging for colleagues as well.
- Manage accounts through the entire sales cycle including prospecting and lead generation, hosting external tastings and client on-boarding, and ongoing account management.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
- Analyzed user's issues to identify troubleshooting methods needed for quick remediation.
Education
Diploma -
Fairfield High School
Skills
Data verification
Timeline
Motor Vehicle Representative
Department of Motor Vehicles California
12.2020 - 07.2021
Logistics clerk
Premier Talent Partners
02.2020 - 08.2020
Office Manager/Operations Associate
Cater 2.Me
01.2019 - 02.2020
Office Manager, Account Manager
Joyride Coffee Distribution
07.2016 - 07.2018
Diploma -
Fairfield High School
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