Michelle Young
Administrator/ Help Desk
Los Angeles,CA
Summary
Proactive problem solver with superior clerical skills and ability to efficiently prioritize assignments. Seeking for the position of Administrative Assistant to apply 12+ years administrative assisting and IT systems experience.
Overview
4
4
years of professional experience
Work History
Motor Vehicle Representative
Department of Motor Vehicles California
Pittsburg, CA
12.2020 - 07.2021
- Apply, and explain provisions of the California Vehicle Code and the regulations, policies, and procedures of the Department of Motor Vehicles (DMV) pertaining to the licensing of drivers.
- Registering and titling of vehicles and vessels; licensing of vehicle dealers, manufacturers, and dismantler; the performance of post-licensing functions related to problematic drivers; performs other related work.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Logistics clerk
Premier Talent Partners
Berkeley, CA
02.2020 - 08.2020
- Keeping records of all products shipped and received. Pack the goods in shipping containers, develop mailing labels and shipping documents and ensure that all orders have been filled correctly.
- Collaborated with vendors and warehouse personnel to procure supplies and materials. Verify incoming shipments by SKU to store that information into computers.
- Processed and entered all customer orders into database and provided proactive customer service for all accounts.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Performed tests of functionality, security and performance of different workstations and devices.
Office Manager/Operations Associate
Cater 2.Me
San Francisco, CA
01.2019 - 02.2020
- Managed the day-to-day implementation, optimization, and performance of paid social and native campaign activities, including publishing content, authorizations, onboarding new hires and budgets.
- Maintained office inventory of supplies and snacks, and organized weekly catered lunches, holiday parties, and other team events.
- Booked travel and lodging for colleagues. Managed office worldwide calendar and personal calendars for executives.
- Delivered clerical support by handling range of routine and special requirements. Delegate and manage issues through ticketing system.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation. Maintained computer and physical filing systems.
Office Manager, Account Manager
Joyride Coffee Distribution
San Francisco, CA
07.2016 - 07.2018
- Maintained office inventory of supplies and snacks, and organized weekly catered lunches, holiday parties, and other team events. booked travel and lodging for colleagues as well.
- Manage accounts through the entire sales cycle including prospecting and lead generation, hosting external tastings and client on-boarding, and ongoing account management.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
- Analyzed user's issues to identify troubleshooting methods needed for quick remediation.
Education
Diploma -
Fairfield High School
Skills
Data verification
Employee training
Application Review
Document preparation
Microsoft Office
Multitasking abilities
Organization and Time management
Good listening skills
Basic math
Mac systems
Windows 10
Microsoft Outlook
Ticket support system management
Office administration
Budgeting
Customer Service
Administrative support
Timeline
Motor Vehicle Representative
Department of Motor Vehicles California
12.2020 - 07.2021
Logistics clerk
Premier Talent Partners
02.2020 - 08.2020
Office Manager/Operations Associate
Cater 2.Me
01.2019 - 02.2020
Office Manager, Account Manager
Joyride Coffee Distribution
07.2016 - 07.2018
Diploma -
Fairfield High School