Michelle Young
Mc Kee,KY
Summary
Looking for a home job that's willing train me on needed skills to preform jobs required. Authorized to work in the US for any employer Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Bus Driver
madison county school
Richmond, KY
09.2013 - Current
- I am responsible for taking care of 120 kids on a daily basis, you have to know every kids information and drop off location, you must be compliant with any HIPAA violations, drug testing, must keep CDL valid at all times.
Cashier/Customer Service
Family Dollar
Berea, KY
04.2010 - 08.2013
- I started as a cashier and got promoted assistant manager
- Then promoted store manager I helped with customer service, stocking, scheduling, bank deposits and I was responsible for opening and closing the store.
receptionist
Richmond Eye Associates
Richmond , KY
05.2010 - 08.2013
- I checked patients in and out, I worked on insurance claims, I was able to put patients in their room for pre-testing, I also answered phones and took care of any other need for the patient while they were in the office.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Compiled information from files and research to satisfy information requests.
Assistant Manager/Office Manager
Cash Express, LLC
Richmond, KY
10.2004 - 08.2008
- Over seeing day to day operations
- Setting goals for office growth
- Designing strategies
- Maintain budgets for employees
- Set policy and procedures
- Making sure employees are productive
- Staying professional
- Computer skills and input for accounts
- Customers loan verifications
- Keeping office organized
- And customer service
Office Administrator
McIntosh Sod Farms
Richmond, KY
04.1999 - 10.2004
- Welcoming new customers to the company and taking information for there orders
- Making orders and setting up appointments for deliveries
- Performing clerical task and computer information while answering phones and responding to emails
- Communicating with owners to ensure satisfaction organization of bookkeeping and time management skills
- I ran the office by myself daily due to 1 office and lots of field workers.
Cashier
Rite Aid
Berea, KY
09.1997 - 04.1999
- Coustomer service, helped in the pharmacy, cashier, stocking and price changes.
Cashier
Walmart Store
Berea, KY
09.1997 - 04.1999
- Was hired for stocking, price changes, cashier, coustomer service, worked in Fabrics, pet Department, photo lab, and housewares.
Education
High School Degree - GED
Eastern Kentucky University
Richmond, KY 02.2001 - 05.2001
Skills
Microsoft office, customer service, I work well with others, I am very reliable, I'm a go getter so to
Security awareness
Security awareness
Customer and client relations
Customer/Client relations
Office administration
Documentation and reporting
Telephone skills
Bookkeeping
Mail handling
Administrative support
Organization skills
Time management
Project Management
Office management
Staff Management
Verbal and written communication
Scheduling
Business administration
Multi-line Telephone Systems
Accomplishments
- Speak
- (10+ years)
Timeline
Bus Driver
madison county school
09.2013 - Current
receptionist
Richmond Eye Associates
05.2010 - 08.2013
Cashier/Customer Service
Family Dollar
04.2010 - 08.2013
Assistant Manager/Office Manager
Cash Express, LLC
10.2004 - 08.2008
High School Degree - GED
Eastern Kentucky University
02.2001 - 05.2001
Office Administrator
McIntosh Sod Farms
04.1999 - 10.2004
Cashier
Rite Aid
09.1997 - 04.1999
Cashier
Walmart Store
09.1997 - 04.1999