To secure a challenging position that will allow opportunities for continual career growth, instituting communication, and emphasizing analytical abilities while benefiting the company. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Michelle Young
Senior Property Manager
Wall,US
Summary
Overview
13
years of professional experience
Work History
Asbury Park Housing AuthorityAsbury Park, NJ
Property Manager
04.2023 - 08.2023
Job overview
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Processed evictions when necessary in accordance with state laws and procedures.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Created processes and systems for ensuring ongoing compliance with relevant rules and regulations.
- Maintained accurate records of all activities related to compliance monitoring.
CIS Management IncManalapan, NJ
Property Manager
05.2022 - 04.2023
Job overview
- Supervise leasing and maintenance staff including delegating work, reviewing work, maintaining deadlines, training and scheduling
- Maintain property occupancy by effectively retaining residents and successfully marketing property to attract new residents
- Approve lease applicants
- Administer HUD recertification, if applicable
- Evaluate current market conditions and competition
- Increase revenue while maintaining controllable expenses including revenue collections and delinquency control
- Provide customer service to residents resolving any issues that may occur and ensuring maintenance completes service requests
- Contact and negotiate with vendors
- Obtain bids and manage capital improvement projects
- Ensure that all property reporting is completed in a timely manner (i.e., financial reports, marketing reports)
- Operate within budget and purchasing guidelines
- Maintain curb appeal by walking/inspecting property and vacant units
- Conduct Human Resources functions; recruiting, interviewing, performance reviews, salary reviews, explanation of benefits, new hire orientation, terminations
- Ensure company policies and procedures are met
- Attend court proceedings, as necessary
- Coordinate and lead staff meetings, as necessary
- Assist other properties, as necessary
- Conduct and managed Move-ins and Move-outs, prepare rent analyses, including calculation of fixed rent, additional rent, occupancy costs, and internal rate of return for existing and prospective tenants
- Deal directly with tenant issues, maintenance staff, violations, construction activity, and related property issues.
New Jersey, Signature Realty, LLCSummit, NJ
Real Estate Agent
05.2021 - 12.2021
Job overview
- Generate client leads to buy, sell, and rent a property
- Counsel clients on market conditions, prices, and mortgages
- Develop a competitive market price by comparing properties
- Create lists for real estate sale properties, with information location, features, square footage, etc
- Show properties to potential buyers and renters
- Present purchase offers to sellers
- Facilitate negotiations between buyers and sellers
- Review purchase contracts to ensure terms are met
- Promote properties with ads, listings, and open houses
- Prepare loyalty contracts, purchase agreements, rental agreements, deeds, and other documents for each real estate transaction
- Maintain the real estate license and knowledge.
PJ MechanicalNew York, NY
Accounts Manager
01.2020 - 06.2020
Job overview
- Supervised accounts receivable team of 8 employees
- Optimized employee satisfaction and productivity by developing employee incentive programs
- Investigated and resolved any irregularities or inquiries
- Negotiated contracts and closed agreements to maximize profits
- Networked within communities to identify and capitalize on business opportunities
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals
- Renewed existing accounts by cementing trusting relationships with customers
- Reviewed applications against established parameters to determine approval, rejection or modification requirements
- Built and maintained productive relationships with customers and internal partners
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs
- Assisted in general financial management and analysis
- Mitigated corporate risk by identifying process inefficiencies and errors
- Evaluated budget plans and current costs to project trends and recommend updates.
Integra Life SciencesPlainsboro, NJ
Accounts Manager/Credit and Collection Specialist
05.2019 - 01.2020
Job overview
- Resolved collections by examining customer payment plans, payment history, credit line, verifying the validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and customers
- Monitored overdue accounts using automated information systems
- Assisted borrowers to qualify for rehabilitation or consolidation of debts or loans
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels
- Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals
- Contacted customers with delinquent accounts to solicit payment
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions
- Negotiated credit extensions and waivers when necessary
- Assisted in general financial management and analysis
- Work closely with internal departments to ensure that accounts are properly billed and that payments are collected on time
- Prepare the daily cash reconciliation reports and research, analyze, and reconcile any discrepancies.
Monmouth Total HealthcareEatontown, NJ
Property Manager/Business Operations Analyst
01.2017 - 04.2019
Job overview
- Regularly oversee, maintain, and inspect the property
- Coordinate ongoing maintenance and inspections to comply with all relevant laws, codes, and company policies
- Pay invoices, and analyze operating statements
- Prepare the annual budget and report on financial performance regularly
- Manage on-site staff, and vendor and contractor relationships
- Assists Accountant(s) with preparation of monthly funding requests
- Assists with the preparation of business plans and special projects
- Reviews Balance Sheets and Income Statements per property to verify account balances and reasonable revenue and expense amounts
- Meets Accounting Department calendar deadlines
- Prepare and review contracts
- Inspected facilities and recommended building or equipment modifications to comply with access, safety and sanitation regulations
- Assisted with budgetary development by providing in-depth analysis of current and potential future expenses
- Represented company professionally when engaging with public and government agencies
- Facilitated necessary changes to policies or procedures to improve operations
- Created business plans to optimize staffing efficiencies and reporting structures.
MY RealtyJacksonville, North Carolina
Senior Property Manager
08.2010 - 12.2016
Job overview
- Managed two Residential properties (113 units/ 100 units)
- Oversaw leasing, marketing, and maintenance staff of 15 team members
- Oversaw daily operations, maintenance and administration of various properties
- In this position, I addressed questions, and inquiries, provided tours to prospective tenants, managed, and monitored the operations, maintenance, and record-keeping of all properties to ensure compliance with HMFA, HUD, SHC, LIHTC, federal, state, and local legislation
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
- Met with clients to negotiate management and service contracts
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery
- Maintained property by resolving tenant complaints and enforcing rules of occupancy
- Collaborate with our financial team in the preparation of financial reports and annual budget
- Preparation of property status reports and other management reports as needed
- Supervised production of annual rent, operating expense and real estate tax adjustments
- Enforced occupancy policies and procedures by confronting violators and taking corrective action.
Education
Elizabeth Moreland Consulting Middleton, WI
Certification LIHTC from Site Compliance
10.2022
University Overview
Cornell UniversityIthaca, NY
Certification Property Management
05.2022
University Overview
Center For Real Estate EducationHackensack, NJ
License Real Estate Agent
05.2021
University Overview
Star Technical InstituteUpper Darby, PA
Associate of Business Administration
12.2001
University Overview
Asbury Park High SchoolAsbury Park, NJ
High School Diploma
06.1989
University Overview
Skills
Property Showing
Microsoft Office
Multitasking and Prioritization
Complex Problem Solving
Team Building
Fair Housing Mandates
Knowledge of Leasing and Market Conditions
Budget Preparation
Administrative Leadership
Operations Management
Client Relations
Contract Negotiation
Financial Reporting
Decision Making
Operating Cost Tracking
Multi-Family Property Management
Tenant Eligibility Determination
Forecasting
Personal Information
Personal Information
Title: SCS, CPMTimeline
Property Manager
Asbury Park Housing Authority
04.2023 - 08.2023
Property Manager
CIS Management Inc
05.2022 - 04.2023
Real Estate Agent
New Jersey, Signature Realty, LLC
05.2021 - 12.2021
Accounts Manager
PJ Mechanical
01.2020 - 06.2020
Accounts Manager/Credit and Collection Specialist
Integra Life Sciences
05.2019 - 01.2020
Property Manager/Business Operations Analyst
Monmouth Total Healthcare
01.2017 - 04.2019
Senior Property Manager
MY Realty
08.2010 - 12.2016
Elizabeth Moreland Consulting
Certification LIHTC from Site Compliance
Cornell University
Certification Property Management
Center For Real Estate Education
License Real Estate Agent
Star Technical Institute
Associate of Business Administration
Asbury Park High School
High School Diploma
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