Michelle Young
Punta Gorda,Florida
Summary
Experienced Subrogation Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 34 years of experience and willingness to take on any challenge.
Overview
34
34
years of professional experience
Work History
Senior Subrogation Resolution Representative
LIBERTY MUTUAL INSURANCE COMPANY
08.1989 - 08.2023
- Handled Auto Core, Liability, and Arbitration claim files by processing carrier to carrier correspondence.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, insureds, and internal/external customers.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Posted payments to accounts and maintained records.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Appropriately investigated, researched state negligence laws, and documented information to achieve recovery.
- Review files using diary system
- Effectively prioritize, organize, and strategize to respond promptly to client, insured, incoming calls, and time-sensitive material
- Critical thinking and decision making to include arbitration hearings, settlement offers, and denials.
- Efficiently open new files/new inventory
- Review files for adequacy of investigation, state laws/negligence, and measure of damages to determine whether recovery rights to include arbitration exist.
- Process letters and authority requests
- Negotiate settlements with claimants, carriers, attorneys, and third party administrators.
- Timely status updates to customer/insured
- Assist in training, special projects, and job shadowing
Retail Sales Associate
Bath & Body Works
11.2007 - 11.2010
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Unpacked shipment merchandise and properly placed in storage room.
- Used register system to process sales, returns, online orders, and gift card activations.
- Managed efficient cash register operations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to customers.
Education
High School Diploma -
Salisbury Senior High School
Allentown, PA06.1984
Skills
- Records Management
- Paperwork Processing
- Customer Support
- Systems and Software Expertise
- Client Service
- Subrogation, Liability, and Arbitration Industry Expertise
- Customer Relations
- Critical Thinking and Decision Making
- Exceptional Time Management and Computer Competence
Timeline
Retail Sales Associate
Bath & Body Works
11.2007 - 11.2010
Senior Subrogation Resolution Representative
LIBERTY MUTUAL INSURANCE COMPANY
08.1989 - 08.2023
High School Diploma -
Salisbury Senior High School