Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Young

Ottawa,OH

Summary

I have in addition to working with currency, I was also employed by Crogan Colonial Bank, in Fremont Ohio, in the operations center.

Overview

26
26
years of professional experience

Work History

Sales Associate

Phantasm Designs
09.2019 - Current
  • Assisted customers in product selection and provided knowledgeable recommendations.
  • Maintained cleanliness and organization of sales floor to enhance customer experience.
  • Processed transactions efficiently using point-of-sale system.
  • Collaborated with team members to achieve daily sales goals.
  • Learned inventory management procedures and assisted in stock replenishment.
  • Handled customer inquiries and resolved issues promptly to ensure satisfaction.
  • Supported promotional activities by setting up displays and merchandising products effectively.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Increased customer loyalty with personalized shopping experiences and attentive service.

Bank Teller

Defiance State Bank
06.1999 - 06.2001
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
  • Assisted clients with account inquiries, providing excellent customer service to enhance client satisfaction.
  • Collaborated with team members to streamline daily operations, improving overall service delivery.
  • Maintained knowledge of bank products to effectively recommend solutions that meet client needs.
  • Monitored cash drawers for discrepancies, implementing corrective actions as necessary to uphold financial integrity.
  • Participated in training initiatives for new staff, sharing best practices in customer interactions and transaction processing.
  • Contributed to branch compliance efforts by adhering to regulatory requirements and internal policies consistently.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Counted and packaged currency and coins.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.

Education

HS Diploma -

Ottawa Glandorf High School
Ottawa, OH
05.1993

Skills

    Over 10 years experience with dealing with customer service and money transactions I've had years of retal experience within my life I did take time off to raise my daughter

Timeline

Sales Associate

Phantasm Designs
09.2019 - Current

Bank Teller

Defiance State Bank
06.1999 - 06.2001

HS Diploma -

Ottawa Glandorf High School

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Michelle Young