Michelle Zambrano
Johns Creek,GA
Summary
Dynamic Trainer from J. P. Morgan Chase, excelling in online instruction and in person. Enhanced staff development and productivity through innovative training methods, achieving significant engagement in remote learning environments. Skilled in public speaking and creative problem-solving, adept at fostering student rapport and updating training materials for optimal learning outcomes.
Overview
20
20
years of professional experience
Work History
Trainer
JPMorgan Chase
12.2008 - Current
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Educated clients on proper use of products and systems.
- Prepared and presented supplementary learning material to support structured lessons.
- Delivered instructional presentations on equipment use, focusing on efficiency.
- Recorded and edited videos to facilitate remote learning.
- Implemented diverse instructional methods, optimizing trainee engagement.
Master Insructor
Accenture
01.2007 - 12.2008
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Facilitated learning with creation of engaging written and oral assignments.
- Tested and evaluated students on materials presented in workshops and classes.
Training Supervisor
Washington Mutual Bank
01.2005 - 01.2007
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Assessed new employee skills and strengths to provide customized training.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Updated employees with latest policies, procedures and compliance standards.
- Collaborated with company leaders and department managers to determine training needs.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Facilitated high-quality training program delivery to employees and external stakeholders.
- Met department budgets by monitoring and reviewing training expenses.
- Created and maintained detailed training records and reports for management review.
Education
Education
Palm Beach College
Lake Worth, FLSkills
- Lesson Planning
- Curriculum Planning
- Online Instruction
- Course Development
- Training Needs Analysis
- Subject matter expertise
- Creative Problem-Solving
- Group and individual instruction
- New Hire Training
- Training material updates
- Public Speaking
- Student rapport
- Remote Learning
Languages
Spanish
Limited Working
Timeline
Trainer
JPMorgan Chase
12.2008 - Current
Master Insructor
Accenture
01.2007 - 12.2008
Training Supervisor
Washington Mutual Bank
01.2005 - 01.2007
Education
Palm Beach College