Michelle Zamora
Garden Grove,CA
Summary
Highly organized and personable bilingual cast member with a talent for active listening and critical thinking. Adept at identifying the wants and needs of individuals and groups, enhancing guest experiences. Recognized by leadership teams and peers for diligent work ethic and creative problem-solving abilities. Proven track record of delivering exceptional service in dynamic and fast-paced environments.
Overview
6
6
years of professional experience
Work History
Convention Service Attendant
Disneyland Resort
06.2022 - Current
- Set up and prepared various types of events, including weddings, corporate meetings, conventions, and special occasions, ensuring all arrangements met client specifications and venue standards.
- Collaborated with event planners and coordinators to execute event layouts, including table arrangements, seating, and dancefloors, according to provided diagrams and instructions.
- Efficiently arranged tables, chairs, linens, and other event furniture and accessories to create visually appealing and functional event spaces.
- Ensured cleanliness and tidiness of event areas by sweeping, vacuuming carpets, and removing debris promptly.
- Prepared and organized water stations, refreshment areas, and dining setups to enhance guest experience and satisfaction.
- Assisted with coat check services, managing guest belongings and providing courteous assistance as needed.
- Supported post-event cleanup efforts by dismantling and storing furniture, disposing of waste, and returning event spaces to their original condition promptly.
Shipping Assistant
Space46 Inc.
10.2021 - 04.2023
- Efficiently pick and pack orders with meticulous attention to detail, ensuring accurate fulfillment and timely shipment to customers.
- Utilize various packaging materials and techniques to safeguard products during transit and minimize the risk of damage or breakage.
- Process payments in different computer systems accurately and securely, adhering to established protocols and confidentiality standards.
- Handle inbound phone calls and emails from customers promptly and professionally, addressing inquiries, resolving issues, and providing updates on order status as needed.
- Proactively contact customers about their orders, providing personalized assistance and ensuring a positive experience throughout the purchasing process.
- Demonstrate in-depth knowledge of products and pricing to effectively answer customer questions and provide recommendations based on their needs and preferences.
- Collaborate closely with the warehouse team to coordinate order processing and shipping activities, maintaining open communication and resolving any logistical challenges or discrepancies efficiently.
- Contribute to team meetings and discussions, sharing insights and suggestions for process improvements to enhance productivity and customer satisfaction.
Attractions Cast Member
Disneyland Resort
06.2018 - 10.2021
- Greeted guests with enthusiasm and warmth, creating a welcoming and memorable experience from the moment of arrival.
- Safely loaded and unloaded guests onto attractions, adhering to strict operational procedures and ensuring their comfort and enjoyment throughout the ride.
- Proactively accommodated guest requests and inquiries, providing helpful information, assistance, and recommendations to enhance their visit.
- Operated attractions systems with precision and proficiency, monitoring equipment performance and addressing any issues or malfunctions promptly to maintain smooth operation.
- Conducted narrations of varying lengths, captivating guests with engaging and informative storytelling that enriched their ride experience.
- Maintained crowd control and ensured guest safety at all times, implementing effective strategies to manage queues and minimize wait times.
- Collaborated closely with fellow cast members and supervisors, fostering a cohesive and supportive team environment to deliver exceptional service and uphold Disney standards.
- Participated in ongoing training and development initiatives, staying abreast of new attractions, procedures, and safety protocols to continuously improve performance and guest satisfaction.
Education
- Communications
Santa Ana College
Santa Ana, CASkills
Bilingual proficiency in Spanish
Strong organizational skills
Excellent interpersonal skills
Active listening
Critical thinking
Creative problem-solving
Customer service
Event coordination and setup
Payment processing
Order fulfillment and shipping
Communication (phone, email, in-person)
Team collaboration
Attention to detail
Time management
Adaptability and flexibility
Timeline
Convention Service Attendant
Disneyland Resort
06.2022 - Current
Shipping Assistant
Space46 Inc.
10.2021 - 04.2023
Attractions Cast Member
Disneyland Resort
06.2018 - 10.2021
- Communications
Santa Ana College