Viviana Michelle Zamora
Waltham,MA
Summary
Efficient Cleaning Team Leader known for high productivity and ability to complete tasks swiftly and effectively. Possess specialized skills in staff supervision, inventory management, and quality control processes. Excel in leadership, communication, and problem-solving, ensuring smooth operation and customer satisfaction in every project undertaken. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
10
10
years of professional experience
Work History
Cleaning Team Leader
Self-employeed
Waltham, MA
01.2020 - Current
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Conducted regular inspections of premises to ensure compliance with health and safety regulations.
- Performed routine maintenance checks on all equipment used by cleaners.
- Practiced safe work habits and wore protective safety equipment.
Restaurant Hostess
Jake N Joes
Waltham, MA
09.2018 - Current
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Greeted guests and sat customers at tables or in waiting areas.
- Built positive relationships with other front-of-house and kitchen staff.
Bakery Worker
Russo’s & Sons
Watertown, MA
03.2015 - 05.2019
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Answered customer inquiries regarding product features, pricing, and availability.
- Labeled bakery items by inputting data into digital weighing machine.
- Answered store and merchandise questions and led customers to wanted items.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Followed health codes and regulations regarding food handling procedures.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
High School Diploma -
America Latina
Guatemala09-2011
Skills
- Team leadership
- Employee training
- Supply inventory
- Equipment maintenance
- Health compliance
- Quality control
- Effective communication
- Multitasking
- Sanitation standards
- Problem solving
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Cleaning Team Leader
Self-employeed
01.2020 - Current
Restaurant Hostess
Jake N Joes
09.2018 - Current
Bakery Worker
Russo’s & Sons
03.2015 - 05.2019
High School Diploma -
America Latina