Michelle Zamora
Santaquin
Summary
Dynamic professional with a proven track record at Dental Intelligence, excelling in underwriting and client communication. Skilled in data analysis and project management, I enhance customer satisfaction through effective relationship management and problem-solving. Adept at utilizing HubSpot and Zendesk, I drive results and streamline processes to achieve organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Underwriter
Dental Intelligence
Pleasant Grove
09.2022 - Current
- Facilitated seamless onboarding experience for practice owners and healthcare professionals.
- Analyzed financial data to determine underwriting decisions.
- Reviewed and evaluated loan applications to assess creditworthiness, risk and eligibility for approval.
- Ensured accuracy of business entity information in alignment with application details.
- Conducted comprehensive report analyses to inform decision-making processes.
- Managed client communications to maintain high levels of customer satisfaction.
Special Projects Manager
Verb Technology Company
American Fork
08.2020 - 09.2022
- Managed projects from inception to completion, demonstrating expertise in system configuration.
- Developed project plans aligning with company objectives and timelines.
- Engaged in client meetings and responded to inquiries to ensure satisfaction.
- Oversaw project progress, maintaining alignment with timelines and goals.
- Utilized tools such as Zendesk, Jira, Guide CX, HubSpot, and Hive Wire effectively.
- Provided tech support by managing applications and addressing customer inquiries.
- Facilitated communication with clients to enhance service delivery.
- Coordinated multiple responsibilities within the company to drive efficiency.
Customer Specialist
ProNexis
Spanish Fork
12.2018 - 08.2020
- Managed responsibilities for seven brands, scheduling appointments for service quotes nationwide.
- Provided exceptional customer support via phone and email communications.
- Collaborated with teams to streamline customer service processes.
- Provided support to diverse individuals, including customers and business owners.
- Maintained responsiveness to customer inquiries via email, text, and phone.
- Suggested timely solutions based on customer needs and interactions.
Supervisor/Office Assistant
Santaquin Elementary
Santaquin
12.2015 - 12.2018
- Supervised students during lunch and recess, ensuring adherence to rules and safety protocols.
- Provided one-on-one support in grammar and reading to enhance student learning.
- Organized and maintained student personal records as office manager for efficient access.
- Communicated with parents regarding concerns and addressed inquiries promptly.
- Developed personalized strategies to help students improve organizational skills.
- Fostered relationships with students to understand individual needs more effectively.
Customer Service Specialist
JCPenney
Provo
01.2015 - 12.2015
- Assisted customers in locating desired products efficiently.
- Facilitated seamless checkout experiences to enhance customer satisfaction.
- Ensured store organization and product placement for optimal accessibility.
- Encouraged customer enrollment in JCPenney credit card program, boosting sign-up rates.
- Provided support across various departments to maintain operational flow.
- Adapted quickly to computer systems, improving task efficiency.
Education
Bachelor of Science - Marketing
Utah Valley University
Orem, UT07-2029
High School Diploma -
Payson High School
Payson, UT01.2015
Skills
- HubSpot and Zendesk
- Technical support and customer service
- Teaching and tutoring
- Conflict management
- Project management
- Social media management
- Microsoft Excel and Office
- Call center operations
- Relationship management
- Customer relationship management
- Typing proficiency
- Communication skills
- Customer care strategies
- Marketing expertise
- Jira project tracking
- Classroom experience
- Data analysis and collection
- Client communication strategies
- Application review processes
- Underwriting guidelines
- Problem-solving
- Decision-making
- Multitasking
- Teamwork and collaboration
- Technical support
Certification
Driver's License, 12/19, 12/24
Languages
Spanish
Full Professional
Timeline
Underwriter
Dental Intelligence
09.2022 - Current
Special Projects Manager
Verb Technology Company
08.2020 - 09.2022
Customer Specialist
ProNexis
12.2018 - 08.2020
Supervisor/Office Assistant
Santaquin Elementary
12.2015 - 12.2018
Customer Service Specialist
JCPenney
01.2015 - 12.2015
Bachelor of Science - Marketing
Utah Valley University
High School Diploma -
Payson High School
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