Michelle Zaragosa
Hope Mills,NC
Summary
Willing to work hard and learn more to better myself in every aspect of my life. Self motivated and able to work under minimum supervision and under today's industrial pressures. Trustworthy and good working ethics, efficient, and dedicated. Looking to share and learn all knowledge to become an asset to any company. Detail-oriented professional bringing a proven history of effectively directing, monitoring, or performing preventive and unscheduled tasks. Strong knowledge of standard hardware and materials with an insatiable curiosity of new industry materials and techniques of past, present and future occupations.
Overview
19
19
years of professional experience
Work History
Apache Helicopter Mechanic
United States Army
Fort Jackson, South Carolina
08.2016 - Current
- Inspected and maintained Apache helicopter engines, transmissions, rotors and other components to ensure proper operation.
- Performed engine changes, fuel system repairs, rotor blade replacements, wiring harness modifications, oil filter changes and gearbox maintenance.
- Reviewed mission tasking, intelligence and weather information.
- Installed new parts and components on helicopters following applicable technical data instructions and procedures.
- Performed troubleshooting of various aircraft systems including electrical, avionics, hydraulics and mechanical components.
- Conducted pre-flight inspections of the Apache helicopter to verify all systems were working correctly prior to flight operations.
- Calibrated instruments used for testing various components of the Apache helicopter such as engines, transmissions and rotors. Completed repair and maintenance work to meet aviation regulations and standards.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Planned and coordinated resources to execute training activities and missions.
Server
Lucky House Chinese Resraurant
Saint Robert, MO
01.2013 - 07.2016
- Greeted customers, and maintained a friendly demeanor throughout their experience.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously. Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
Food Service Worker
Boston Market
Fort Leonard Wood, MO
01.2012 - 12.2012
- Greet customers and maintain a friendly demeanor throughout their experience.
- Accurately take food and beverage orders, correctly using the ordering system.
- Take special note of food allergies or preferences and be able to communicate that clearly to kitchen staff
- Preparing ingredients for chefs.
- Ensured that all foods were prepared according to health department regulations.
- Properly stored all leftover food items after each shift. Assisted with unloading deliveries from suppliers into storage areas.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Housekeeping/Maintenance and Custodial Technician
IHG Hotels
01.2011 - 01.2012
- Making a home away from home environment for Active Duty Military Personnel
- Physically able to lift 50 lbs
- And able to stand for long hours, bend, lift and move things around with ease
- Required to work for extended periods as per demand
- Taking stock and reporting to your supervisor of any missing or damaged hotel property
- Providing courteous and prompt response to guest requests and needs
- Provide top communication for all complaints or praises from the guests to the supervisor or the customer care officer of the hotel
Housekeeping and Custodial Technician
NAF Army Lodging
01.2010 - 01.2011
- Clean and sanitize all public areas using established practices and procedure
- Assist with the setup of facilities for meetings, classrooms, conferences, events, etc
- Lock and unlock assigned buildings: secure building when facilities that are not in use checking for unlocked doors and windows, report any unauthorized occupants, turn off lights
- Have essential physical and mental capabilities in the following: interpersonal skills, memory, attention to detail, follow directions, comprehension, calculating, reading, writing, speaking, evaluating, mathematics, organizing and innovation
- Attend to emergencies when necessary and attend safety meetings and other related meetings
- Call in work orders and assist with inventory control and security
Hostess
Cracker Barrel Country Store
01.2006 - 01.2011
- Greet customers and seat them accordingly to waitstaff table assignments
- Signed off on deliveries of merchandise
- Assisting with customer situations and complaints
- Maintain a safe environment for employees and customers alike
- Stock merchandise as well as pricing the new merchandise that arrives
Education
Diploma - Auto Technology
Waynesville Senior High School
Waynesville, MoAssociate of Science - Applied Science
Fayetteville Technical Community College
Fayetteville, NCSkills
- Team Collaboration
- Hydraulic Systems Repair
- Conflict Resolution
- Component Replacement
- Mechanical Assembly
- Analytical Thinking
- Environmental Control Systems
- Adaptability
- Maintaining helicopters
- Engine maintenance
- Documenting information
- Effective communication abilities
- Repairs and troubleshooting
- Works Well Under Pressure
Timeline
Apache Helicopter Mechanic
United States Army
08.2016 - Current
Server
Lucky House Chinese Resraurant
01.2013 - 07.2016
Food Service Worker
Boston Market
01.2012 - 12.2012
Housekeeping/Maintenance and Custodial Technician
IHG Hotels
01.2011 - 01.2012
Housekeeping and Custodial Technician
NAF Army Lodging
01.2010 - 01.2011
Hostess
Cracker Barrel Country Store
01.2006 - 01.2011
Diploma - Auto Technology
Waynesville Senior High School
Associate of Science - Applied Science
Fayetteville Technical Community College
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