Michelle Zegel
Islip,NY
Summary
Dependable Office assistant with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
22
22
years of professional experience
Work History
Store Manager/Buyer
Nook & Cranny Gifts
Islip, NY
08.2013 - Current
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Handled all social media & online engagements
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries
- Rotated merchandise and displays to feature new products and promotions
- Managed over 200 transactions per day during busy seasons
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods
- Managed inventory control, cash control and store opening and closing procedures
Bakery Associate
Kitchen Kabaret
Bay Shore, NY
01.2012 - 09.2012
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales.
- Processed accurate credit, debit, check and cash sales transactions for more than 100 customer orders per day.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Wrapped, boxed and weighed bakery department products.
Sales Office
Fire Island Ferries Inc.
Bay Shore, New York
05.2003 - 09.2009
- Answered heavy flow incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to ticket sales
- Handled approximately 300 daily credit and cash transactions for customers with accuracy and speed
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Reconciled cash drawer at start and end of each shift and handled large deposits daily, accounting for errors and resolving discrepancies
- Examined, categorized and sorted incoming sale sheets, boat schedules, freight documents & tickets
- Kept window sales and back office areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement
Education
Degree in Fine Pastry Arts - Baking And Pastry Arts
Star Career Academy
Syosset, NY05.2012
High School Diploma -
Islip High School
Islip03.2006
Associate of Arts - Business Management
Suffolk County Community College
Selden, NY2009
Business Management
Wesley College
Dover, DE2007
Skills
- Customer Service
- Problem-solving skills
- Telephone etiquette
- Accurate money handling
- Strategic thinker
- MS Office
- Decision-Making Abilities
- Maximizing profitability
- Data Entry
- Energetic and enthusiastic
- Time management
- Office Management
- Organization
Timeline
Store Manager/Buyer
Nook & Cranny Gifts
08.2013 - Current
Bakery Associate
Kitchen Kabaret
01.2012 - 09.2012
Sales Office
Fire Island Ferries Inc.
05.2003 - 09.2009
Degree in Fine Pastry Arts - Baking And Pastry Arts
Star Career Academy
High School Diploma -
Islip High School
Associate of Arts - Business Management
Suffolk County Community College
Business Management
Wesley College
Similar Profiles
Jillian BrooksJillian Brooks
Server / Supervisor at The Nook and Cranny Brew PubServer / Supervisor at The Nook and Cranny Brew Pub
ALEJANDRO BUSTOSALEJANDRO BUSTOS
Organic farm assistant at Nook and Cranny FarmOrganic farm assistant at Nook and Cranny Farm
Brionna ScottBrionna Scott
Receptionist at Every Nook And CrannyReceptionist at Every Nook And Cranny