Michelle Zelrick
Frisco,TX
Summary
Results-driven professional in service delivery and team leadership. Expertise in customer relationship management and conflict resolution, enhancing guest satisfaction and operational efficiency. Focused on driving sales growth and optimizing service delivery through effective communication and adaptability. Results-driven professional with extensive experience in client assessment and team leadership. Demonstrated ability to improve service delivery and foster strong customer relationships, contributing to increased sales and guest satisfaction.
Overview
25
25
years of professional experience
Work History
Guest Service Technician
Omni Hotels & Resorts
Frisco, Texas
08.2023 - Current
- Elevated guest satisfaction through genuine, friendly interactions, fostering a welcoming atmosphere.
- Boosted sales by delivering exceptional service and maintaining positive energy, enhancing client loyalty.
- Customized massage therapy sessions to align with individual client preferences, improving overall experience.
- Conducted client assessments to tailor massage therapies to individual needs.
Personal Trainer/Group Fitness Instructor
Stonebriar Country Club
Frisco, TX
03.2010 - 11.2015
- Conducted personalized training sessions in premier country club, focusing on client goals and fitness levels.
- Created personalized fitness programs tailored to diverse client needs.
- Monitored client progress and adjusted plans to maximize effectiveness.
- Led dynamic group fitness classes, promoting participant engagement and fostering a supportive community.
- Collaborated with club staff to optimize member experience, contributing to higher satisfaction and retention.
- Maintained equipment and ensured a safe training environment for users.
Department Supervisor
City of Frisco
Frisco, TX
03.2006 - 08.2009
- Supervised daily operations to ensure effective service delivery and policy compliance.
- Trained staff on procedures and safety protocols to boost performance and efficiency.
- Coordinated schedules and assignments, improving departmental workflow efficiency.
- Facilitated interdepartmental communication, ensuring alignment on goals and initiatives.
- Resolved customer complaints promptly to enhance satisfaction.
- Mentored new associates on policies and procedures, enhancing onboarding experience.
- Participated in weekly meetings with senior leadership to discuss progress and strategies.
Department Manager
Lifetime Fitness, 24 hour Fitness
Garland, TX
03.2001 - 05.2004
- Optimized staff scheduling and training, improving overall team productivity.
- Managed daily operations, maintaining efficient functionality of fitness facility.
- Supervised and developed team members, fostering professional growth and enhanced performance.
- Conducted performance evaluations, delivering constructive feedback for staff improvement.
- Resolved customer complaints promptly to maintain strong client relationships.
- Collaborated with sales associates to meet and exceed operational targets.
- Executed opening and closing duties, including cash management responsibilities.
Education
Master of Science - Health Promotion
University of Oklahoma
Norman, OK05-1992
Bachelor of Science - Communication Disorders
University of Oklahoma
Norman, OK05-1990
Skills
- Client assessment
- Service delivery
- Customer relationship management
- Sales support
- Team leadership
- Conflict resolution
- Problem solving
- Effective communication
- Time management
- Documentation and reporting
Timeline
Guest Service Technician
Omni Hotels & Resorts
08.2023 - Current
Personal Trainer/Group Fitness Instructor
Stonebriar Country Club
03.2010 - 11.2015
Department Supervisor
City of Frisco
03.2006 - 08.2009
Department Manager
Lifetime Fitness, 24 hour Fitness
03.2001 - 05.2004
Master of Science - Health Promotion
University of Oklahoma
Bachelor of Science - Communication Disorders
University of Oklahoma