MICHELLE Z. FERRER

• Mentored junior therapists, providing guidance on technique refinement and client interaction strategies.
• Streamlined appointment scheduling processes to increase operational efficiency and reduce wait times for clients.
• Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Provided clear, concise instructions to clients to prepare for massage services.
• Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
• Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

• Performs professional quality massage, within scope of practice and licensing.
• Assist in the promotion of the health and wellness benefits to guests receiving massage therapy on a regular basis.
• Cleanse and treat facial skin to maintain and improve its appearance by using specialized hand techniques and products.
• Creates excellent guest experience through friendly and helpful attitude.
• Performs hot stone therapy massage, Bamboo massage, deep tissue massage, Swedish massage, Thai poultice massage, body wraps with body massage (detoxification treatment) body scrubs with full body massage (exfoliation and skin nourishing Treatment)
• Communicates various promotion to guests/clients.
• Follow all practice policies and protocols. And maintain a clean and safe workplace.

Utilized booking systems to optimize flight itineraries and enhance customer satisfaction.

• Collaborated with travel agents and clients to resolve complex ticketing issues efficiently.
• Trained junior staff on ticketing procedures, fostering a knowledgeable team environment.
• Mentored team members on industry best practices, enhancing skills and knowledge across the department.
• Provided prompt support during irregular flight operations such as delays or cancellations, offering alternative solutions to affected customers.
• Assisted clients in planning travel itineraries, ensuring a seamless experience.
• Managed end-to-end reservation processes, ensuring accuracy and timeliness in ticketing operations.

• Company Overview: Balibago Angeles City, Phil.
• Handles Airline reservation domestic and international with various Airlines company.
• Hotel reservation local and international
• Creating domestics and international tour packages land and sea.
• Creates excellent guest experience through friendly and helpful attitude.
• Answers client inquiries regarding with travel matters.
• Tickets reconfirmation and rebooking.
• Sells travel insurance, Visa assistance and Documentation assistance