Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle Ziegler

Ekron,KY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ready to be a great asset in a new role and continue to grow in my dedication to great patient care.

Overview

12
12
years of professional experience

Work History

EMR Technician

Norton Healthcare
Louisville, KY
02.2018 - Current
  • Conducted training sessions for staff on proper use of the EMR system.
  • Assisted users with basic navigation of the EMR system as needed.
  • Documented any problems found during testing or maintenance activities in a logbook or other tracking method.
  • Ensured compliance with HIPAA regulations when dealing with patient information stored in electronic databases.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted supervisor/manager with making decisions to help not only our team, but the physicians office staff as well.

Shipping and Receiving Clerk

Parker Commercial Storage & Distribution
Louisville, KY
03.2012 - 02.2018
  • Processed outbound shipments, including packing and labeling products for delivery.
  • Received incoming shipments, verifying quantity and quality of items against purchase orders.
  • Operated computers to access information related to shipping activities.
  • Maintained a clean work area by sweeping, dusting, mopping.
  • Maintained accurate records of all goods received and distributed in the warehouse.
  • Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
  • Reviewed customer orders for accuracy prior to shipping goods out of the facility.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Identified order discrepancies and damaged items and notified supervisor.
  • Coached new staff preparing outgoing and receiving incoming shipments.
  • Prepared invoices for customers, ensuring accuracy prior to shipment.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Prepared documentation to track and report on damaged or missing items.
  • Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Coordinated with vendors on shipping schedules and backorders.
  • Monitored merchandise received and shipped from facility in computer system.
  • Researched discrepancies between physical count of items versus inventory system reports.
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.

Education

High School Diploma -

Southern High School
Louisville, KY
05-1999

Skills

  • Electronic Medical Records
  • Records Management
  • Microsoft Office
  • Process Improvement Techniques
  • Adaptability
  • Organizational Skills
  • Written Communication
  • Decision-Making
  • Reliability
  • Teamwork and Collaboration
  • Strong Problem Solver
  • Active Listening
  • Time Management
  • Self Motivation
  • HIPAA Compliance
  • Analytical Thinking
  • Excel Spreadsheets
  • Attention to Detail
  • Effective Communication
  • Support Services
  • Epic
  • On-Base
  • Opti-form

References

References available upon request.

Timeline

EMR Technician

Norton Healthcare
02.2018 - Current

Shipping and Receiving Clerk

Parker Commercial Storage & Distribution
03.2012 - 02.2018

High School Diploma -

Southern High School

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Michelle Ziegler